Stage Manager, Stores

As a Stage Experience Manager, you will be responsible for managing all aspects of the client experience and service offerings within a specific Sephora store location. This role supports client service, sales floor standards, team leadership, and all service-related areas such as the Beauty, Skin, and Fragrance Studio and the store’s beauty classes. You will also be accountable for developing beauty advisors, senior artistry, and skincare roles.

• Develop and manage your team, overseeing daily operations at the Beauty, Skin, and Fragrance Studio and ensuring coordinators and beauty studio staff are adequately trained and driving service delivery.
• Embrace innovation by training beauty advisors to effectively use technology innovations to enhance the in‑store experience.
• Manage the services online reservation system, including publishing advisor availability, class dates, and times, and ensuring staffing levels support smooth client flow.
• Execute training for all new hires and existing team members, facilitating orientation and sales model sessions.
• Support visual merchandising: maintain company‑standard sales floor visuals, keep the floor neat and organized, execute visual merchandising flips, and replenish inventory.
• Manage vendor relationships: ensure beauty advisors engage with store brands, brand representatives train and coach staff, and provide feedback on training effectiveness.

• Two to four years of experience in a similar role at a similarly sized store or equivalent internal experience.
• Excellent verbal and written communication skills with the ability to influence partners at all levels clearly and concisely.
• Proven ability to create and develop teams, attracting and identifying talented leaders who drive sales and deliver outstanding client service.

• Work in a fragrance‑filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

The compensation range is CAD $54,800.00 – CAD $68,500.00. Additionally, employees may be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.