Store Associate

Overview

The Salvation Army Thrift Store is part of a long-standing, faith- and values-based organization serving communities in Canada and Bermuda. This role provides service to customers, sorts incoming product, and assists in ongoing retail operations.

Location:

4099 Hastings Street, Burnaby, BC, V5C 2J1.

• Operations
• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security by monitoring activity within the store.
• Assist with store layout plans to attract customers, including window and merchandise displays; ensure attractiveness of the store through tidy maintenance.
• Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from the sales floor as directed.
• Handle merchandise in a safe and organized manner; assist in stock rotation; bag textiles for recycling and place metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations, and place stock in the appropriate location.
• Maintain proper sorting and processing of goods, ensure compliance with quality standards; ensure all products are priced correctly as per store policy.
• Perform other duties as required.

• Health and Safety
• Contribute to the safety of staff and customers (e.g., snow removal, keeping fire exits clear, cleaning spills; removing obstacles inside/outside the store).
• Maintain an attractive, organized, and safe appearance of the store; tidy up and restock shelves; clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Perform other work-related duties as assigned.

• Internal:
  Store Manager, Corps Officer(s), volunteers, staff.
• External:
  Guests, vendors.

• Reports directly to the Store Manager.
• Direct reports:
  None.

• Moderate material responsibilities.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

• This is a permanent full-time position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• The role requires standing for long periods with frequent twisting, bending, crouching, and reaching; ability to lift/move up to 30 pounds.
• Precautionary measures include health and safety rules and universal precautions, such as wearing gloves when handling unknown contents.

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
• Alternative comb