Retail Experience Lead in Bowmanville

Enhance the retail environment as a Retail Experience Lead at our location in Bowmanville, ON. You'll oversee team performance and elevate customer service standards every day.

This role involves opening and closing the store, supervising staff during shifts, and ensuring compliance with company procedures. The Retail Experience Lead should be knowledgeable in retail principles, customer service, and conflict resolution to foster a productive team atmosphere. You will also assist in training and onboarding new team members, modeling exemplary customer interactions.

Key Responsibilities:

• Open and close the store, manage alarm systems

• Greet customers and provide knowledgeable product advice

• Train and educate team members continuously

• Ensure all customer complaints are managed effectively

• Motivate sales teams to exceed targets and goals

Requirements:

• Minimum of 2 years in the retail industry

• High school diploma or GED required

• Strong customer service experience

• Clear criminal record check

• Provincial Cannabis Certification required

Lead by example and enhance your retail leadership skills in this pivotal role.
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