Enrollment Advisor

Department:
Admissions

Reports To:

Supervisor, Admissions Contact Center

The Enrollment Advisor represents the Medforth Global Education (MGE) Admissions team and serves as an important first point of contact for prospective students considering St. George’s University (SGU), creating a welcoming, informative, and supportive experience from the beginning of their admissions journey.

The Enrollment Advisor engages prospective students through phone, email, text, and other communication channels to understand their interests and educational goals, provide accurate information about SGU and its programs, answer questions, address initial barriers, and encourage next steps in the application process.

Working closely with Admissions Officers, Recruiters, and other members of the Admissions team, the Enrollment Advisor builds early relationships, provides consistent follow-up, and connects prospective students with the appropriate resources as they progress through the admissions process.

The Enrollment Advisor utilizes Salesforce and other technology platforms to document interactions, manage follow-up, and support a seamless prospective student experience. Depending on the assigned region (U.S. or Canada) and program (MD Track or Traditional Four-Year MD), additional or specialized responsibilities may be assigned to address the unique needs of the applicant population.

• Serve as an initial point of contact for prospective students, creating a welcoming, informative, and supportive experience.
• Conduct inbound and outbound outreach through phone, email, text, live chat, and other communication channels to engage and build relationships with prospective students.
• Understand prospective students’ educational goals and interests and connect them with relevant SGU programs and differentiators.
• Provide clear, accurate, and timely information about SGU programs, services, and the admissions process.
• Provide a high level of customer service through timely, professional and helpful communication.

• Assist prospective students in identifying next steps, providing consistent follow-up to encourage progress toward application.
• Identify questions, concerns, or barriers that may impact a prospective student’s ability to move forward and provide appropriate support or escalation.
• Take ownership of prospective student inquiries by addressing questions and connecting students with appropriate resources, recruitment events, and other opportunities to learn more about SGU.
• Maintain current knowledge of SGU programs, services and admissions processes and communicate information with confidence and transparency.

• Partner closely with Admissions Officers, Recruiters and other members of the Admissions team to support a seamless prospective student experience.
• Facilitate referrals and elevate questions, concerns, or student needs requiring additional support or expertise.
• Maintain regular communication with Admissions and Recruitment teams to support prospective student engagement and progression.

• Maintain accurate and timely records of prospective student interactions, follow-up activities, and progress in Salesforce.
• Utilize multiple technology and communication platforms to support outreach, engagement, and follow-up.
• Manage an assigned caseload and follow-up activities in accordance with established outreach and service expectations.

• Provide coverage for admissions functions as needed to ensure uninterrupted service to applicants.
• Perform other duties and special projects assigned by leadership.

• Strong commitment to student success and…