Senior Manager, Transit Security

As the largest operating company in the integrated Trans Link enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean‑fuel conventional and community shuttle buses, zero‑emission trolley buses, and passenger ferry Sea Buses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we’re committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

The Senior Manager, Transit Security, provides strategic leadership in the operational delivery of transit security support services to Trans Link and Operating Companies, through the provision of fare inspection, onboard and static security patrols, mobile cycle patrols, CCTV Operations, incident investigations, analysis and court liaison that meets the needs of employees and customers. This position plays a key role in shaping long‑term security strategies, may lead enterprise level programs or initiatives involving multiple stakeholders, develops and executes multi‑year strategic security plans, demonstrates skill in change management and ability to represent the organization externally including industry forums, regulatory bodies or government committees.

This role balances strategic planning with leadership of day‑to‑day security support operations, and oversees a variety of physical security and prevention programs. Develops, recommends and implements operational policies, procedures and standards and develops and coordinates new and updated security programs and initiatives. While driving continuous improvement and ensuring security practices remain proactive, integrated and effective within CMBC and within the Trans Link enterprise.

Leads the development and implementation of security strategies, policies, and programs in collaboration with Trans Link and operating companies to support organizational goals and regulatory requirements. Manages the delivery of transit security support services for Trans Link and Operating Companies, through the provision of fare inspection, onboard and static security patrols, mobile cycle patrols, incident investigations, analysis and court liaison that meets the needs of employees and customers.

Provides strategic direction and oversight for security planning, identifying risks, setting priorities, in alignment with operating companies, while managing and coordinating day‑to‑day security support operations through service designed to provide security and safety to employees and passengers and the protection of property.

Develops, recommends and implements standards, procedures and policies that contribute to overall departmental effectiveness and develops operational goals and business plans. Makes recommendations for improvements to security services and provides input on budgets. Participates in collective bargaining and union negotiations and serves as a member of various committees.

Participates in enterprise security committees and working groups to drive alignment on priorities, standards, and initiatives.

Represents security interests at the senior management level, contributing to broader organizational planning and decision‑making. Builds and maintains strong relationships with senior leaders, law enforcement, regulatory agencies, and external partners to support integrated security strategies.

Oversees the operational delivery of transit security services, including patrols, CCTV monitoring, alarm and access control systems, and maintenance, card access and alarm systems to protect corporate property, information and information technology, protection of employees and passengers from robbery and assault,…