Property Patrol Associate

About First Service Residential

First Service Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, career training, and support for continued professional development.

The Property Patrol Associate provides a visible overnight presence at residential properties, focusing on safety through routine patrols, observation, and timely reporting of any irregularities. The role is strictly non‑enforcement, with an emphasis on early identification of safety concerns, maintenance issues, or unusual activity, and escalating them to the appropriate contacts. The associate is responsible for maintaining accurate patrol logs and incident reports while following established communication and escalation protocols.

With limited resident interaction, the role requires professionalism, strong attention to detail, and a calm, non‑confrontational approach at all times.

• The Property Patrol Associate conducts regular overnight patrols of residential properties, including common areas, amenities, and exterior spaces.
• They monitor building conditions, identifying and documenting safety concerns, maintenance issues, and unusual activity.
• The role focuses on early detection of irregularities such as leaks, unsecured access points, and potential hazards.
• Associates maintain accurate, time‑stamped patrol logs and prepare detailed incident reports for all notable observations.
• They elevate issues promptly to site management, emergency lines, or emergency services as required.
• The position emphasizes a visible presence to deter inappropriate behavior while remaining non‑confrontational.
• Associates may engage briefly and respectfully with residents to gather information or de‑escalate concerns.
• The role is strictly observational, with no authority for enforcement, restraint, or contractor direction.
• Additional responsibilities include coordinating towing, supporting site staff, and assisting with events when needed.
• The role requires strong attention to detail, clear communication, reliability, and adherence to established protocols.

Saturday and Sunday – 11:30pm to 7:30pm

• Previous experience with strata buildings is an asset.
• At least one year of direct/in‑person Customer Service Experience is required.
• Excellent written and oral command of the English language is necessary to work efficiently and communicate appropriately with clients and support staff.
• Security License is required.

• Ability to patrol the property including stairs, hallways, interior, and exterior.
• Ability to safely receive, store, and handle standard packages received from couriers and carriers.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

As a part‑time associate, you will have access to our Employee Assistance Program.

$25–$27 per hour

First Service Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment‑related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working setting that is based on respect and preserves the dignity and rights of everyone in the organization.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed:
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