Security Operator​/Dispatcher; Call Centre Agent

Position: Security Operator / Dispatcher (Call Centre Agent)
Overview
We have an exciting opportunity in our Operations Centre where you will play a critical role in protecting people and maintaining secure environments! Our  Operators  are responsible for facilitating communication and responses between our Security Officers, clients, and Paladin management throughout the province, regarding emergency situations, special requests, site safety, and more.

Job Skills / Requirements
Pay Rate:  $21.00/hour

Work Hours:

Full-time overnight shifts (graveyards)

Responsibilities

Handle a high volume of inbound / outbound calls and email communication

Dispatch alarm response calls

Initiate after-hour emergency service calls and security requests

Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment

Document all information into comprehensive reports

Requirements

1-2 years of call center, dispatching, scheduling, security, or related work experience

Excellent communication (both verbal and written) and strong interpersonal skills

Demonstrated computer literacy, proficiency in Microsoft Office (Word, Excel, Outlook), and a willingness to learn new systems

Detail-oriented with strong time management, organizational, and prioritization skills

Ability to handle confidential company and employee information, procedures, and facilities' systems with discretion

Solid security knowledge and situational awareness

Additional Information / Benefits
Paladin Security:
Making the World a Safer and Friendlier Place because we  CARE !

We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun.

Paladin Security has a diverse workforce and we are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

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