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Job Description & How to Apply Below
Job Skills / Requirements
The Security Command Centre ensures a 24/7 communication link between Field staff, management, on-call personnel, and various Subcontractors. This Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a facility or property. While experience in the security industry would be valuable, time spent in a call center or alarm/ video monitoring experience would also be a key attribute in understanding the responsibilities of this position.
A good candidate would also have a high level of computing skills as this position is computer based.
The Security Command Centre (SCC) Operator must have the ability to direct, communicate, and instruct officers in the field as necessary. This position requires that all operators be prepared to provide an exceptional level of customer service and support to both internal and external customers as well as other Paladin employees. Reporting to the SCC Manager, the Operator is responsible for fulfilling all aspects of the Security program from performing access control, video monitoring, and other administrative tasks.
Basic operator duties including:
Actively monitor security system alarms (i.e. access control, intrusion, panic, video surveillance, etc.) and respond / acknowledge as per Standard Operating Procedure
Adherence to Standard Operating Procedure
Physical key management / Maintain Physical Access Control (keys) including:
Support infrastructure, systems, and processes (i.e. installation, integration, deployment, and administration within the Security Command Centre)
Maintain the Commander Connect Database of all keys in the Key Tracer System
Ensure NERC keys are monitored and signed out to authorized NERC users only
Adjust Physical Key Management access levels in Lenel as requested
Photo access card administration
Answer and triage incoming telephone calls / emails / service requests. Escalate to SCC Supervisor and/or Security as required.
Communicate with Guards and/or Tactical Guards using established processes and equipment
Maintain a detailed operator shift log
Complete and prioritize / categorize (i.e. emergency / non-emergency) Security Systems Service Requests (3SRs) for guards, service, and maintenance (including Key Tracer and Lenel deficiencies)
Virtual patrol / investigation
Perform connectivity tests with sensors, trailers, cameras, and control panels to determine system functionality and perform preliminary troubleshooting
Complete audits of security equipment inventory and perform status checks
Generate and submit non-security maintenance requests (i.e. fence repair or general maintenance)
Report writing and incident documentation
Testing of Security Operating Procedures or Post Orders
Other associated duties, as required and approved by Security
Minimum Requirements:
Basic Security Training
B.C. Provincial Security License
Minimum 6 months experience in a Control / Operations / Call Centre including the use and administration of a security system (with video surveillance, access control, intrusion alarms, etc.)
Intermediate computer skills
Additional Certifications and Training:
Customer Service for Security
Note-Taking and Report Writing
Introduction to Industrial Security
High Rise Tower Security
Investigations Training - Justice Institute of B.C. or equivalent
Video monitoring system training
Occupational First Aid Level 2 (OFA
2)
Verbal de-escalation techniques (MOAB, NVCI or equivalent)
NERC compliance requirements
Information Protection Program
Personal Risk Assessment
TMA Operator Level 1 Online Training
Additional Information / Benefits
Paladin Security:
Great Place To Work Certified™ 2026 - Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
This is a Full and Part-Time position
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