Loss Prevention Supervisor - Internal

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

Our state-of-the-art Loss Prevention Department currently has the following opportunity at our Head Office in Richmond, BC
.

You’ll experience them all at London Drugs. As one of Canada’s fastest growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department currently has the following opportunity at our Head Office in Richmond, BC
.

You can expect community involvement, terrific benefits and a positive state-of-the-art retail store environment. Join the people who make the London Drugs experience so much better!

The Loss Prevention (LP) Supervisor is responsible for the direct supervision of area Loss Prevention personnel and programs. This role ensures the Area Loss Prevention plan is executed effectively, and that team members are trained, professional, and capable of delivering security programs in stores.

The Supervisor monitors inventory loss and crime trends, ensures department and store shrink objectives are met, oversee investigations, and ensures appropriate incident response at area locations.

• Protect all company assets and reduce losses.
• Supervise Loss Prevention team, including scheduling, training, and performance management.
• Monitor inventory loss and crime trends; meet shrink targets, lead investigations and ensure appropriate emergency response.
• Maintain effective liaison with public safety authorities, law enforcement, vendors, and other security professionals.
• Be cognizant of and report issues which could adversely affect the morale of employees.
• Ensure compliance with licensing, regulatory requirements, and company policies.
• Oversee the use of physical security systems and ensure safe, legal, and ethical practices.
• Maintain accurate records, complete payroll and administrative tasks, and ensure documentation meets standards.
• Deliver approved training programs and support team development.
• Operate the prescribed store level Loss Prevention, security, and audit programs.
• Represent Loss Prevention in interdepartmental meetings and lead collaborative projects.
• Respond to after-hours emergencies and attend select locations as required.
  
  Travel to company locations or industry events as needed.
• Carry communication tools and respond to after-hours emergencies as required.
• Carry keys, access cards, codes to attend and open select locations (in order to respond to emergencies).

• Demonstrated interpersonal, conflict resolution, collaboration, and communication skills.
• Ability to stay calm and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality.
• Highly organized and able to adapt to shifting priorities.
• Strong supervisory and leadership skills with effective delegation and follow-up.
• Conscientious in meeting schedules and deadlines.
• Strong strategic and critical thinking skills.
• Ability to assess, plan, and respond to crime trends and vulnerabilities.
• Proficient in Microsoft Office and BI tools is an asset.
• Willingness to assist others and pursue self-development and training.

• Formal education in security operations, criminal justice, or a related field; or an equivalent combination of education and experience.
• Understanding of retail loss prevention practices, security systems, and applicable laws and regulations.
• Provincial security worker license and tactical training (depending on jurisdiction)
• Understanding rights and obligations for arrest and application of force.
• Industry certifications such as LPQ, CFI, or APP are preferred.
• Experience in coaching, conflict management, and structured interview techniques.
• Completion of London Drugs leadership and LP training programs or equivalents.
• First Aid.
• Intermediate computer skills (Windows, Office).

This is a full-time position that requires the candidate to be available to work a flexible schedule Monday through Sunday, including evenings and weekends.

This position requires a valid class 5 driver’s license as some travel will be required at times.

We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all…