Parking Enforcement Officer

Parking Enforcement Officer - Full Time(Concord Parking)

Not all parking management companies are the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:

Enhance the customer parking experience

Utilize the best in industry technology

Maximize revenue and return on parking assets

Provide clients with highly skilled and motivated personnel

Concord Parking offers a great working environment and the most development opportunities of any parking enforcement company in the country. As a part of the Paladin Security Group, we have a coast-to-coast reputation as an Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever recognized as one of Canada’s Best Managed Companies.

We are committed to offering the best employment and career development opportunities in the industry because we want the very best and brightest people our industry has to offer.

Please allow 15 - 20 minutes to complete your application

Concord Parking is searching for an energetic, highly organized Parking Enforcement Officer to join our parking enforcement team.

Parking Enforcement Officers are safety-focused mobile License Plate Recognition (LPR) patrollers responsible for enforcing parking regulations within designated areas. They proactively monitor and respond to parking violations, issue accurate and detailed citations, and gather supporting evidence to ensure compliance with parking policies.

In this role, officers document observations and enforcement activities through clear and thorough reports, investigate complaints using sound judgment and problem-solving skills, and maintain professional, courteous relationships with customers, clients, vendors, and the public. They serve as ambassadors of the organization by delivering excellent customer service while ensuring a safe, fair, and compliant parking environment.

Key Responsibilities:

• Provide parking enforcement for client sites based on permits, time restrictions, and parking accuracy.
• Correctly scan vehicle license plates and Operate Autovu (Patroller) for patrolling sites and use the provided handheld device to issue accurate and concise violation tickets to vehicles in accordance with parking plans and site rules.
• Investigate complaints, assess violations, determine remedial actions, and enforce parking with impartiality, sound judgment, and discretion.
• Monitor sites, record, and prepare accurate and detailed activity and incident reports.
• Accurately complete all required reports and/or paperwork for each shift, such as Vehicle Inspection Forms and Tracktik Run Sheets
• Provide excellent customer service, and parking lot information, such as the location of pay stations or how to use a pay station to permit users and visitors
• Observe all relevant traffic and safety regulations.

Qualifications, Skills, and Abilities:

• Valid Class 5 driver’s license and a clean driving abstract.
• Proficient in English (written and verbal), other languages an asset.
• Attention to detail, investigative skills, and the ability to gather evidence are essential.
• Computer and technology skills: experience with Microsoft Office (Word, Outlook, Excel) and the ability to use handheld technology to access software databases.
• Ability to follow safe working practices, policies, and procedures.
• Ability to confidently read maps and travel safely and efficiently to specific locations.
• Ability to work outdoors in all weather conditions (rain, heat,…