Security Technician - Parachute TEAM

Security Technician - PARACHUTE TEAM 14/14

03-Cost of Sales Burnaby, BC, CA

Convergint is currently recruiting for an experienced Security Systems Technician to join their Parachute Team in Canada. This is a mobile role with regular travel outside of local your local CTC (Convergint Technology Centre) area.

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

With 20‑years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

• Installs, programs, tests, repairs, and services a substantial variety of security systems and equipment. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximising customer satisfaction. Assignments are broad in nature and may require a high level of ingenuity and proficiency.
• Reads complex blueprints, schematics, manuals, and other specifications to determine installation requirements;
  Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilising knowledge of electronics and using advanced test instruments and hand tools.
• Diagnoses, troubleshoots, repairs and debugs a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Operates systems to demonstrate equipment, commission new systems, analyse performance and identify malfunctions. Writes non‑routine programmes of substantial variety and complexity for systems.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Consults with engineering team to resolve unusual problems in system operation, maintenance, and warranty work.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service. Takes ownership of onsite project including safety, quality and performance.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
• Advanced technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
• Must be a self‑starter and work well with minimal supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire…