Outreach & Support Worker

Overview

Make A Meaningful Impact Where It Matters Most. Join Aunt Leah’s Employment Program as an Employment Outreach & Support Worker and support young adults facing barriers to employment as they build skills, confidence, and pathways toward meaningful work, education, or training. In this role, you will provide individualized employment readiness coaching, including résumé and cover letter support, interview preparation, and goal setting, while helping participants navigate barriers and connect to training and employment opportunities.

The Employment Outreach & Support Worker supports Aunt Leah’s Employment Program by working directly with young adults facing barriers to employment to build the skills, confidence, and readiness needed to move toward meaningful employment, education, or training.

Resource Center & Pre-Employment Lifeskills Program Coordinator

$25.17/hr.

Temporary Part Time (12 months); 15 hours a week (Tuesdays & Thursdays) per operational needs

• Post-secondary education in Social Sciences, Social Work, Child & Youth Care, or a related field, or equivalent combination of education and experience
• Minimum 1 year of relevant experience in a similar role or related social support, youth engagement, employment support, or coaching environment

• Satisfactory Criminal Record Check and Local Police Information Check (including vulnerable sector)
• MCFD Contracted Agency Caregiver Clearance (or willingness to obtain)
• Non-Violent Crisis Intervention training (or willingness to obtain)
• First Aid Level C with CPR (or willingness to obtain)
• Agreement to uphold Aunt Leah’s Code of Ethics and Practice Guidelines

• Experience in social services, employment counselling, youth engagement, or coaching/mentoring
• Valid BC Class 5 Driver’s License with access to a vehicle and appropriate insurance
• Experience working in community-based or non-profit settings
• Strong communication skills (verbal and written)
• Excellent interpersonal skills with the ability to build trusting relationships
• Trauma-informed, person-centered approach to practice
• Cultural competency and ability to work respectfully with diverse populations
• Ability to identify and support resolution of employment-related barriers
• Knowledge of employment readiness coaching, including résumé and cover letter development, job search strategies, and interview preparation
• Ability to facilitate mock interviews and provide constructive feedback
• Ability to support goal setting and individualized employment planning
• Understanding of workplace expectations, communication, and professional etiquette
• Ability to maintain confidentiality and manage sensitive information
• Strong organizational skills with attention to documentation and reporting accuracy
• Computer literacy (MS Office and virtual meeting platforms)
• Ability to collaborate with internal staff and external community partners

• Build trusting, trauma-informed relationships with participants to support employment readiness and long‑term goal development
• Provide individualized employment coaching, including goal setting, career exploration, and action planning
• Facilitate mock interviews and employment readiness workshops
• Provide one‑to‑one coaching on communication, workplace etiquette, and professional behaviour
• Conduct assessments to identify skills, strengths, interests, and employment barriers
• Support participants in accessing training, certifications, and employment opportunities
• Provide information on employment standards, workplace expectations, and employee rights and responsibilities
• Facilitate employment-focused drop‑in sessions and ongoing participant support
• Connect participants to internal and external wrap‑around supports and community resources
• Maintain accurate case notes, documentation, and program tracking requirements
• Collaborate with internal teams and community partners to support participant outcomes
• Participate in on‑call rotation as scheduled
• Perform other related duties as required to support program delivery

• Participate in scheduled on‑call rotation and provide after‑hours support as required
• Training is…