Outreach & Support Worker

Position: Employment Outreach & Support Worker
Location: New Westminster

Overview
Make A Meaningful Impact Where It Matters Most. Join Aunt Leah’s Employment Program as an Employment Outreach & Support Worker and support young adults facing barriers to employment as they build skills, confidence, and pathways toward meaningful work, education, or training. In this role, you will provide individualized employment readiness coaching, including résumé and cover letter support, interview preparation, and goal setting, while helping participants navigate barriers and connect to training and employment opportunities.

Job Summary
The Employment Outreach & Support Worker supports Aunt Leah’s Employment Program by working directly with young adults facing barriers to employment to build the skills, confidence, and readiness needed to move toward meaningful employment, education, or training.

Reports To
Resource Center & Pre-Employment Lifeskills Program Coordinator

Compensation
$25.17/hr.

Position Status
Temporary Part Time (12 months); 15 hours a week (Tuesdays & Thursdays) per operational needs

Qualifications

Post-secondary education in Social Sciences, Social Work, Child & Youth Care, or a related field, or equivalent combination of education and experience

Minimum 1 year of relevant experience in a similar role or related social support, youth engagement, employment support, or coaching environment

Requirements

Satisfactory Criminal Record Check and Local Police Information Check (including vulnerable sector)

MCFD Contracted Agency Caregiver Clearance (or willingness to obtain)

Non-Violent Crisis Intervention training (or willingness to obtain)

First Aid Level C with CPR (or willingness to obtain)

Agreement to uphold Aunt Leah’s Code of Ethics and Practice Guidelines

Assets

Experience in social services, employment counselling, youth engagement, or coaching/mentoring

Valid BC Class 5 Driver’s License with access to a vehicle and appropriate insurance

Experience working in community-based or non-profit settings

Strong communication skills (verbal and written)

Excellent interpersonal skills with the ability to build trusting relationships

Trauma-informed, person-centered approach to practice

Cultural competency and ability to work respectfully with diverse populations

Ability to identify and support resolution of employment-related barriers

Knowledge of employment readiness coaching, including résumé and cover letter development, job search strategies, and interview preparation

Ability to facilitate mock interviews and provide constructive feedback

Ability to support goal setting and individualized employment planning

Understanding of workplace expectations, communication, and professional etiquette

Ability to maintain confidentiality and manage sensitive information

Strong organizational skills with attention to documentation and reporting accuracy

Computer literacy (MS Office and virtual meeting platforms)

Ability to collaborate with internal staff and external community partners

Key Responsibilities

Build trusting, trauma-informed relationships with participants to support employment readiness and long‑term goal development

Provide individualized employment coaching, including goal setting, career exploration, and action planning

Facilitate mock interviews and employment readiness workshops

Provide one‑to‑one coaching on communication, workplace etiquette, and professional behaviour

Conduct assessments to identify skills, strengths, interests, and employment barriers

Support participants in accessing training, certifications, and employment opportunities

Provide information on employment standards, workplace expectations, and employee rights and responsibilities

Facilitate employment-focused drop‑in sessions and ongoing participant support

Connect participants to internal and external wrap‑around supports and community resources

Maintain accurate case notes, documentation, and program tracking requirements

Collaborate with internal teams and community partners to support participant outcomes

Participate in on‑call rotation as scheduled

Perform other related duties as required to support program delivery

On‑Call

Participate in scheduled on‑call rotation and provide after‑hours support as required

Training is…