Victim Service Caseworker

This position works in the Police – Victim Services organizational unit. This is specialized work in providing direct support services to crime and trauma victims and witnesses. The RCMP Victim Services Caseworker responds to police, community, and self‑initiated referrals to assist victims and witnesses of crime and trauma. Our team offers crisis intervention, emotional support, practical assistance and community/program referrals for victims, witnesses, and family members.

This position also responds to RCMP call‑out requests to assist police in supporting victims/witnesses/families in a wide range of incidents including sudden deaths, fatal/serious vehicle crashes, next‑of‑kin notifications, robberies, domestic violence, physical assaults, etc. In consultation with the investigating officer, we provide updates to clients on the progress of police investigations, assistance in completing applications and victim impact statements, prepare and maintain a variety of records, reports, and correspondence, and establish and maintain client files by documenting services provided.

Provide court support and liaise with Crown Counsel and outside policing agencies. Performs related work as required.

Qualifications include the completion of high school, preferably supplemented by courses in social services, victim services, trauma intervention or criminology, plus considerable related experience, or an equivalent combination of training and experience. Considerable knowledge of regulations governing programs (such as the criminal justice system and social services), practices and techniques of crisis intervention and follow‑up support, practices and terminology used in documenting client contacts and maintaining related files.

Sound and working knowledge of community resources and court and police procedures. Ability to effectively provide direct services to victims and witnesses of crime and trauma, including emotional support, information, and referrals, often under stressful circumstances; prepare and keep organized records related to the work; and establish and maintain effective working relationships with a variety of internal and external contacts.

Strong interpersonal and communication skills, along with knowledge of PRIME and Justin programs are considered an asset. A valid Class 5 Driver’s License for the Province of British Columbia is required. The incumbent will be required to obtain and maintain an RCMP Enhanced Security Clearance.

Schedule:

70 hours bi‑weekly;
Monday 7:30 AM – 5:15 PM, Tuesday – Wednesday 8:15 AM – 6:00 PM, Sunday 8:00 AM – 5:45 PM (Mutual agreement between Monday to Sunday 7:00AM-7:00PM)

Please apply online by July 3, 2026.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at if you do not receive a confirmation email within one hour of submitting your application online at  We thank all applicants for their interest; however, only those considered for an interview will be contacted.

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present‑day Burnaby, for thousands of years.

We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.