Family Support Worker ( Aunt Leah's

Family Support Worker (Aunt Leah's House) – 2 positions, Burnaby, BC, Full‑time, Jul 03, 2026, hourly: $25.17

Make a meaningful impact where it matters most. As a Family Support Worker in the Thresholds Program at Aunt Leah’s, you will support mothers and their children navigating complex and vulnerable moments, providing trauma‑informed, person‑centered care and building trust, stability, and hope.

• Build trusting, trauma‑informed relationships with participants.
• Support parenting, independent living, financial literacy, interpersonal skills, health, wellness, employment readiness, recreation, education, and cultural connection.

• Maintain a safe, respectful living environment and reinforce house expectations.
• Support meal preparation, shared household tasks, and routine cleaning/sanitation.
• Respond to and de‑escalate crisis situations in accordance with policy and training.
• Participate in outcome tracking related to housing, education, employment, and parenting goals.
• Support and supervise scheduled child/baby visits as directed.
• Submit and track receipts for float/visa card purchases and cheque requests.
• Ensure all expenditures follow budget guidelines and organizational procedures.

• Maintain a safe, clean, and secure living environment in line with policy.
• Conduct and document emergency drills and ensure participant awareness of safety procedures.
• Participate in annual health and safety policy review and related responsibilities.

• Engage in ongoing training and professional development.
• Participate in regular check‑ins with the Program Coordinator to support workload and service delivery.

• Complete accurate documentation including logs, case notes, outcome tracking, and incident reports.
• Participate in team meetings, supervision, and staff development sessions.
• Collaborate with internal program teams to support coordinated service delivery.
• Participate in program activities, outings, and workshops as required.
• Internal:
  Liaise with community partners and service providers to support participant goals; make appropriate referrals; support program engagement and service activity requirements.
• External:
  Liaise with community partners and service providers to support participant goals; make appropriate referrals; support program engagement and service activity requirements.

• Maintain strict confidentiality in accordance with policy and legislation.
• Ensure secure handling of all participant information and records.
• Follow organizational policies, procedures, and applicable ethical standards at all times.

• Participate in on‑call as scheduled; attend annual on‑call training.
• Provide after‑hours support when on call, including in‑person assistance.

• Requires lifting up to 50 lbs and safe carrying of children.

• Hours:
  
  37.5 per week, Monday – Friday, generally 9:00 – 5:00 pm, with occasional evenings and weekends; travel within Metro Vancouver.
• Location:
  
  Thresholds Programming residences across New Westminster, BC and Burnaby, BC.

• Hourly: $25.17.
• Benefits include dental, extended health and vision care, prescription coverage, RRSP matching, generous vacation and personal time package.

We are a certified living wage employer committed to compensating employees at a living wage.

• Child and Youth Care Diploma, Social Services Diploma, or equivalent.
• 1–2 years experience supporting women and children with focus on mental health, addictions, homelessness, and/or social services.

• Satisfactory Criminal Record Check (including vulnerable persons) and Local Police Information Check (including vulnerable persons).
• Undergo and maintain a MCFD Contracted Agency Caregiver Clearance.
• Agree to the Aunt Leah’s Code of Ethics.

• Valid Class 5 BC Driver’s License and access to a vehicle with sufficient insurance and clean driver's abstract.
• Rapid Response Overdose Training.
• Substance Use & Addictions Awareness Training.
• Communication (verbal and written).
• Ability to follow and implement program policies and procedures.
• Interpersonal and teamwork skills.
• Time management and prioritization.
• Creative problem‑solving.
• Crisis management, de‑escalation, and conflict resolution skills.
• Ability to work independently.
• Flexibility and adaptability in managing multiple priorities.
• Computer/Technical literacy.
• Planning, organizing, and budgeting skills.
• Knowledge of Residential Tenancy Act.
• Knowledge and application of Person‑Centered Approach and Trauma‑Informed practices.
• Knowledge and application of de‑escalation skills and approaches.

We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply.