Student Conduct Specialist - British Columbia

Who we need

Reporting to the Manager, Office of Student Rights and Responsibilities, we are hiring a Student Conduct Specialist to join our team. As our new Student Conduct Specialist, you will play a key role in fostering a safe, respectful, and inclusive learning environment by supporting the fair resolution of non‑academic student conduct matters. You will guide students through complex and often sensitive situations, applying university policies with fairness, objectivity, and compassion while balancing student support with procedural integrity.

Working collaboratively across the University, you will contribute to a culture where community standards, student rights, and accountability are upheld with consistency and care.

This is a full‑time hybrid role based at our BC campus, requiring four days per week on campus and one day working remotely.

• Lead investigations. You will manage non‑academic student conduct cases from intake through resolution, conducting fact‑finding, assessing risk, gathering and evaluating evidence, interviewing involved parties, and preparing objective case summaries and recommendations. You will apply university policies and principles of procedural fairness to support informed and consistent decision‑making.
• Support students with clarity and care. You will serve as a trusted point of contact for students navigating challenging situations, providing clear information about university policies, processes, rights, and responsibilities. You will approach sensitive conversations with empathy, professionalism, and neutrality, connecting students with appropriate campus and community resources when additional support is needed.
• Facilitate early resolution. When appropriate, you will support informal resolution processes that help students address concerns collaboratively and constructively. You will guide conversations, explain options, and help participants reach fair and respectful outcomes while ensuring university policies and procedures are followed.
• Collaborate across the University. You will work closely with colleagues across Student Services, academic departments, and other campus partners to support case management, share information appropriately, and contribute to a coordinated approach to student well‑being, community standards, and risk management.
• Strengthen our programs and processes. You will maintain accurate case documentation, prepare reports and correspondence, and contribute to educational initiatives that promote student rights, responsibilities, and community expectations. You will also identify opportunities to improve processes, resources, and the overall student conduct experience as the Office of Student Rights and Responsibilities continues to evolve.

• The education and experience. You have a Bachelor's degree in a relevant field, such as social sciences, education, conflict resolution, human rights, law, or psychology, as well as experience in student conduct, investigations, complaint management, case management, or a related function. Ideally, you have worked in a post‑secondary environment and understand the unique considerations of supporting students while applying institutional policies and procedures.
• The judgment. You can interpret and apply complex policies, procedures, and regulatory frameworks with fairness, consistency, and sound judgment. You are comfortable assessing risk, gathering and evaluating information on the balance of probabilities, and making objective recommendations while maintaining confidentiality and procedural fairness.
• The communication skills. You are an empathetic and skilled communicator who can build trust while navigating sensitive and emotionally charged situations. You approach difficult conversations with professionalism and neutrality, and you have the written communication skills to prepare clear, objective reports and case documentation.
• The collaboration. You build positive relationships with students, faculty, and colleagues across the University. You value different perspectives, work effectively across teams, and know how to balance collaboration…