Thresholds Family Support Worker

Make a Meaningful Impact Where It Matters Most
Join the Thresholds Program at Aunt Leah’s as a Family Support Worker and play a vital role in supporting mothers and their children as they navigate some of life’s most complex and vulnerable moments. This is relationship-based, trauma-informed work focused on building trust, stability, and hope for families who are at risk of homelessness and family separation. In this role, you will walk alongside participants as they strengthen parenting skills, build life skills, and work toward greater independence—while also supporting healthy child development, family connection, and long-term well-being.

Every day is different, and your support may include emotional guidance, practical coaching, crisis support, and connecting families to essential community resources. If you are compassionate, grounded, and skilled at supporting individuals through challenging circumstances while maintaining a strengths-based and non-judgmental approach, this is a meaningful opportunity to make a lasting difference in the lives of mothers and children.

Family Support Worker (Thresholds Program-Aunt Leah’s House)

Job Summary:

Reporting to the Thresholds Program Coordinator, the Family Support Worker is an integral member of Aunt Leah’s Thresholds team, delivering trauma-informed, person-centered support to participants and their children. This role focuses on supporting mothers who are at risk of homelessness and/or losing custody of their children to the Ministry. Participants include individuals with a range of needs and experiences, including those navigating mental health challenges, substance use, and intimate partner violence, as well as those seeking additional support and stability in a transitional period of their lives.

The Family Support Worker provides pre-natal and post-natal support and assists mothers in building life skills, with the goal of preventing family separation and breaking the cycle that can lead children in foster care to homelessness. This work takes place within the Thresholds Program, a transitional housing initiative that supports parenting moms (ages 19+) in need of a safe, stable place to live.

The program offers housing, wraparound supports, and opportunities for personal growth while promoting independence and long-term well-being. Operating across three stages of transitional housing (1st, 2nd, and 3rd stage), the program is grounded in a commitment to creating a safe, nurturing, and empowering environment where moms and their children can thrive.

Reports To:

Thresholds Program Coordinator

Compensation:  $25.17/ hr.

Positions Available:
2 vacancies

2 x Full Time Regular positions each with shift schedule of Monday
- Friday; generally, 9:00 – 5:00 pm; with occasional evening and weekend hours as operationally needed

Location:

Burnaby, BC

Qualifications:

Child and Youth Care Diploma, Social Services Diploma, or equivalent.

Minimum of 1-2 years’ experience in providing support to women and children; with an emphasis on mental health, addictions, homelessness, and/or social services; or an equivalent combination of education, training, and experience with general suitability.

Requirements:

Satisfactory Criminal Record Check (including vulnerable persons) and Local Police Information Check (including vulnerable persons)

Undergo & Maintain a MCFD Contracted Agency Caregiver Clearance

Food Safe Certificate

Agrees to the Aunt Leah’s Code of Ethics

Assets:

A valid Class 5 BC Driver’s License, and access to a vehicle; with $5,000,000 in business liability insurance, and clean driver’s abstract

Mental Health First Aid

Cultural Competency Training

Substance Use & Addictions Awareness Training

Communication (verbal and written)

Ability to follow and implement program policies and procedures

Interpersonal abilities and team work skills

Time management & ability to prioritize tasks

Cultural safety/competency

Creative problem solving

Crisis management, de-escalation and conflict resolution skills

Ability to work independently

Flexibility/Adaptability in managing multiple priorities

Computer/Technical Literacy

Planning/Organizing & Budgeting Skills

Report Writing & Documentation

Knowledge…