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Job Description & How to Apply Below
UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2026 !
ABOUT US – WHY WE’RE HERE
Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.
Our mission is to strengthen vital connections that support people in need in our communities.
Our vision is to create a healthy, caring and inclusive community.
How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.
For a more in-depth to look into our work and programs, please visit: .
ABOUT YOU
As a Community Resource Specialist, you bring experience in supporting vulnerable populations, crisis intervention, and providing community information and referrals. You have a strong understanding of social services and mental health resources across Metro Vancouver and BC. With 1–3 years in frontline roles, you are skilled in communication, risk assessment, and problem-solving. Your background in human or social services supports a trauma-informed, client-centered approach.
ABOUT THIS ROLE
The Community Resource Specialist provides information and referral services, crisis and emotional support, and service navigation to clients of United Way British Columbia Helpline Services.
* This is a casual position requiring availability for on-call shifts as they are announced. These will mainly be evenings, overnights, and weekends, with some daytime availability.
** We are hiring for multiple openings. Applications will be reviewed on a rolling basis, and the posting will remain open until all positions are filled.
DUTIES & RESPONSIBILITIES
Responds to client enquiries in a timely manner by:
Assessing clients’ needs and assisting clients in prioritizing.
Providing relevant and up-to-date information.
Providing emotional support and soft counseling as required.
Providing appropriate referrals and problem-solving support options when referrals are limited, while ensuring any eligibility criteria are still met.
Providing crisis supports and intervention as necessary.
Completes documentation as required for partnered programs and maintains up-to-date knowledge on these programs.
Keeps appropriate and consistent case notes.
Maintains current knowledge of community resources and issues by reading assigned material, attending appropriate training, and completing required refreshers.
Participates in ongoing quality assurance/quality improvement activities such as coaching and call reviews.
Attends and participates in staff meetings and events and workshops hosted by UWBC and Helpline Services as required.
Attains and maintains InformUSA certification.
Participates in projects and completes tasks that are extension of core services provided by Helpline Services.
Performs other related duties as required.
QUALIFICATIONS & REQUIREMENTS
Core Competencies:
Ability to work independently, set priorities and effectively allocate time and resources
Excellent risk assessment skills and judgment when dealing with possible safety and/or endangerment
Ability to work quickly and efficiently under pressure
Learning attitude, and openness to listen to and apply feedback
Ability to be self-reflective
Ability to maintain co-operative working relationships with other members of staff
Ability to quickly read, process, and organize information, and share it
Ability to work and learn quickly and efficiently under pressure
Strong computer skills and knowledge of standard office practices
Strong team player
Competent proficiency in Microsoft Office
Fluency in an additional language is an asset
Ability to work all shifts
Experience/
Education:
Diploma in a human/social service or related…
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