Rent Subsidy Officer

Location: New Westminster

Make a Difference in Housing Stability at Aunt Leah’s!

Aunt Leah’s is seeking a compassionate, organized, and detail-oriented  Rent Subsidy Officer  to support foster youth, former foster youth, and mothers experiencing housing instability in accessing and maintaining safe, stable, and affordable housing.

In this role, you’ll oversee the administration of rent subsidies, support participants throughout the subsidy process, maintain accurate records, and collaborate with housing providers and community partners to connect participants with available housing resources. Your strong organizational, communication, and problem-solving skills will help ensure subsidies are administered effectively while supporting participants in building greater housing stability.

Reports To:

Link Program Coordinator

Qualifications:

Minimum of 2 years of relevant experience in housing services, rent subsidy administration, social services, or a related field

A degree or diploma in relevant field such as social services, administration, or a related discipline

Previous experience in housing assistance or social services within the non-profit sector is an asset

Knowledge of B.C housing subsidy programs

Requirements:

Undergo & maintain a satisfactory Criminal Record Check and Local Police Check

Follows the Code of Conduct and Confidentiality Agreement

Standard First Aid

Advocacy skills and experience

Adheres to the Society’s Code of Ethics

Maintains appropriate professional boundaries when working with participants, colleagues, and community partners

Knowledge, Skills and Abilities:

Excellent oral and written communication skills, empathetic inquiry, and relationship-building skills

Strong problem-solving and analytical skills; efficient time and task management skills

Attention to detail and ability to maintain accurate records

Familiarity with data analysis and case management techniques

Competence in decision-making and problem-solving

Knowledge of the non-profit sector

Proficiency with computer database

Empathy and compassion toward persons with multiple barriers

Ability to receive, provide, and respond effectively to feedback

Experience in developing programs, policies, and procedures

Multicultural sensitivity and awareness

Key

Duties and Responsibilities:

1. Rent Subsidy Administration

Assess participant eligibility based on established criteria and guidelines.

Review eligibility for additional subsidy programs, including MCFD and Reaching Home rental subsidies.

Process applications, verify participant information, and calculate subsidy amounts.

Conduct periodic and annual reassessments of eligibility and subsidy amounts.

Maintain and manage the rent subsidy waitlist by keeping participant information current, monitoring eligibility and funding availability, and communicating application status as appropriate.

2. Financial Administration and Monitoring

Coordinate with the Finance Department on rent subsidy distributions and reconciliation.

Complete and submit cheque requests for rent subsidy payments.

Monitor subsidy expenditures to ensure compliance with approved budgets.

Manage participant-related purchases, receipts, and expense documentation in accordance with Society policies and budget guidelines.

3. Participant and Landlord Relations

Conduct monthly check-ins with subsidy recipients and landlords by phone or email to monitor housing stability and address subsidy-related concerns.

4. Housing Coordination and Collaboration

Collaborate with local housing authorities, youth-serving organizations, and community partners to coordinate subsidy programs and identify additional housing resources.

Participate in regular meetings with the Vancouver and Surrey Coordinated Access teams.

Work collaboratively with internal programs and the Link Program Coordinator to support participant success.

5. Records Management and Reporting

Maintain accurate and up-to-date participant records, case notes, reports, and outcome tracking.

Ensure participant information is accurately recorded in BC Housing HIFIS and Housing Connections databases.

Maintain secure data systems that support appropriate information sharing within the Housing Department while prioritizing participant privacy.

6. Policy Compliance and Professional Development

Stay informed about changes to housing subsidy programs, government policies, and applicable regulations.

Maintain participant confidentiality and adhere to Aunt Leah’s policies, Code of Ethics, and Practice Guidelines.

Participate in meetings, staff development, and…