Lead Software Engineer at Remitly

Drive innovation as a Lead Software Engineer with Remitly, enhancing customer support experiences. Utilize your 6+ years of software engineering expertise to architect solutions that empower both agents and customers.

As part of the Customer Success Engineering team, you will shape the next generation of our support platform. Focused on building robust user experiences, you will collaborate with product managers and designers to implement high-quality software solutions, all while maintaining our engineering standards.

Key Responsibilities:

• Lead technical strategy in Customer Success Technology

• Collaborate with teams for scalable software solutions

• Architect complex frontend and backend systems

• Troubleshoot issues and ensure application performance

• Integrate AI applications for optimized contact handling

Requirements:

• Bachelor's in Computer Science or related field

• 6+ years of software engineering experience

• Experience leading engineering teams on large features

• Exposure to Dev Ops and CI/CD practices

• Familiarity with AI development tools like Git Hub Copilot

Shape the future of customer success at Remitly with your software engineering skills.
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