Tour Operations Dispatch Coordinator

THE FINER DETAILS

Start Date:

March/April 2025

Work Hours:

Seasonal, Full-time and Part-time hours available.
This role works shiftwork, on weekdays, weekends, and holidays to support our daily operations.
Full Time

Schedule:

32.5 hours per week - Friday to Tuesday at 6:30 AM - 1:30 PM
Part Time

Schedule:

26 hours per week - Thursdays 6:30 AM - 1:00 PM;
Friday to Monday at 4:00 PM - 9:00 PM

Location:

Burnaby, BC
Wages: $22.00 per hour + 4% vacation pay

At Big Bus Tours Vancouver Westcoast Sightseeing, we are hiring Dispatch Coordinators to support our Guided Tour Operations. You will plan, prepare, and coordinate daily sightseeing tours by assigning buses, supporting Drivers and Guides, and monitoring seat capacity and on-road activity. You’ll communicate constantly over radio, phone, and Microsoft Teams while working closely with operations, reservations, mechanics, and cleaning teams to keep tours on schedule and running smoothly.

Strong attention to detail, quick problem solving, and a calm, solutions-focused attitude are essential in this fast-paced environment.

• Planning, executing and coordinating the daily operations of our vehicles, Driver Guides, Shuttle Drivers, and Meet + Greet teams
• Preparing Driver Guides for daily tour assignments including attraction vouchers, tour manifests, vehicle allocations, itinerary changes, hotel allocations, ferry cards and specific guest requirements
• Monitoring and communicating tour changes, traffic & ferry delays, city events, and attraction closures to the team to ensure the guest experience is well managed
• Communicating clearly and effectively over radios, phone, text, and chats
• Assigning guest pickups based on hotel location and efficient routing for the next day’s tours
• Mitigating operational issues with a guest focus (vehicle breakdowns, ferry cancelations, etc)
• Forecasting resource and fleet assignments for future tours
• Communicating challenges effectively with Drivers & Step on Guides and Managers as needed
• Completing daily operations reports
• Organizing and conducting tasks to ensure safe, consistent and timely performance
• Supporting Driver & Step on Guides to ensure policies and procedures are followed
• Anticipating guests’ needs, with a keen eye to enhance guest experience
• Dispatching day-to-day charter delivery requirements

• You are a clear and effective communicator and active listener
• You are a quick-thinking problem solver who reacts appropriately to unexpected changes
• You are very organized and detail-oriented
• You thrive under pressure
• You are eager to learn and grow
• You like being behind the scenes, ensuring that logistics are running smoothly
• You have a professional demeanor and are friendly and personable
• You are proficient in Microsoft Office and find it easy to learn new programs like reservation systems
• You are fluent in English, and speaking a second language is an asset
• Knowledge of Vancouver’s geography (bonus if also Victoria & Whistler!)
• Knowledge of standard radio codes is an asset
• Prior dispatch, guide, or transportation experience (bonus if at a bus or sightseeing company!)
• You can reliably get to the office on time – having a vehicle is ideal

• Paid training
• An experienced, driven and supportive Leadership team
• Company social events (BBQ’s, Summer and Christmas Staff events)
• Free admission & discounts for you and a guest to 90+ attractions through the Tourism Privilege Pass
• Central Burnaby office with free-parking (or a 20 minute walk from Millenium Line)
• Internal and external recognition programs for fun awards and prize opportunities
• Invitations to VIP tourism industry events, networking opportunities and familiarization tours
• The little things like coffee and hot chocolate (available in-office)

Please submit a Cover Letter with your Resume when applying.

Join the team at Big Bus Tours Vancouver Westcoast Sightseeing! We operate Vancouver’s Double Decker Hop-On Hop-Off tours, as well as guided tours to Downtown Vancouver, Whistler, Victoria, and the North Shore.

We have been a Top Nominated Company at the Vancouver Tourism Awards for three years in a row since 2023! The rise to the top is a testament to our team’s unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.

We are an equal opportunity employer committed to equity, diversity, and inclusion. We strive to maintain a workplace that welcomes and values people of all backgrounds, identities, and abilities.

BBTVWCS respectfully acknowledges that our offices are located on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations.