Job Description & How to Apply Below
Location Onsite at the Burnaby Depot (5590 Goring Street). Candidates must be within commuting distance of the Burnaby Depot or be willing to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region.
Responsibilities Recruit, train, develop, coach and manage team members to meet objectives and ensure skill development.
Support and cultivate a "Safety First" culture through regular roadside visits with Fleet Drivers.
Hold overall performance and accountability for Fleet Driver operational KPIs, covering both towing and service aspects.
Foster a culture of belonging and unity within the fleet and management, promoting good team engagement.
Execute strategies to consistently achieve high customer satisfaction scores, measured through NPS/CSI metrics.
Procure and maintain necessary tools and equipment for Fleet Drivers, ensuring safety and efficiency through vendor negotiation and inventory management.
Execute Fleet Driver duties during periods of high call volume and/or emergencies, primarily stationed at the Burnaby Depot with occasional travel across the BC Lower Mainland.
Receive on-the-job training with support from a network of leaders and colleagues.
Qualifications Minimum of 3 years of experience in the automotive industry with prior supervisory experience.
Diploma in business management or equivalent experience.
Red Seal certification in Automotive Mechanical repair or equivalent work experience.
Comfortable using technology, including MS Office (Word, Excel, PowerPoint, Outlook).
Ability to work varied hours, including weekends.
Willingness to travel locally to support BCAA technicians as required.
Clean BC Driver Licence Class 5 or higher.
Strong people‑leading leadership, coaching and mentoring skills.
Excellent interpersonal and communication skills for interactions with Members, team members and other Leaders.
Problem‑solving, analytical skills and good judgement.
Compensation & Benefits Salary range: $78,300 to $87,000, determined by job‑related knowledge, skills, experience, certifications, market demand and internal equity. Eligibility for a performance‑bonus target of 12.5%, with potential to earn up to 20%.
Benefits include health and lifestyle flexible benefits, wellness dollars, pension plan, paid time off including vacation and days for wellness, volunteering and cultural, spiritual or religious connection, as well as BCAA membership with Member savings on everyday and special spending.
Equal Opportunity Employer BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long‑standing partnership with the Presidents Group to increase employment opportunities for people living with disabilities and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact
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