Technical Writer

At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

Redwood Software is the leader in full-stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in automation's transformative power. Our unparalleled solutions empower organizations to orchestrate, manage, and monitor their workflows across any application, service, or server—in the cloud or on-premise—with confidence and control.

One Team. One Redwood.

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

Redwood Software is seeking a motivated and detail-oriented Technical Writer to join our team and support the development of clear, accurate, and user-centered content for Redwood’s Run My Jobs  Workload Automation solution.

In this role, you will create and maintain high-quality documentation while contributing to content design initiatives that enhance the overall customer experience. You will collaborate closely with product, engineering, and UX/design teams to ensure consistency across product documentation and in-product content.

We are particularly interested in candidates who are AI-forward and curious about emerging technologies
, and who actively explore ways to responsibly incorporate AI tools into their documentation workflows, content design practices, and productivity strategies.

This is an excellent opportunity for a writer who understands how structured, well-designed content improves usability, adoption, and customer success — and who is excited about the evolving role of AI in technical communication.

• Produce and maintain high-quality, clear, and concise documentation for Redwood’s workload automation products, including user guides, implementation documentation, API documentation, knowledge base content, and release notes.
• Translate complex technical concepts — including third-party integrations, cloud services, and automation features — into user-friendly content tailored to different personas.
• Ensure documentation reflects current product capabilities, enhancements, and integrations.

• Apply content design principles to create structured, user-centered content that improves clarity, findability, and usability.
• Partner with UX and product design teams to develop and refine in-product content such as UI text, onboarding flows, error messages, tooltips, and microcopy.
• Contribute to content strategy discussions to ensure consistency across documentation and in-product experiences.
• Advocate for the customer perspective, using feedback and analytics to improve content effectiveness.

• Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency.
• Experiment with AI-assisted drafting, editing, content structuring, metadata generation, and workflow optimization.
• Contribute ideas for incorporating AI into documentation processes while maintaining accuracy, governance, and brand standards.
• Stay informed on emerging AI trends and assess their applicability to technical communication and customer experience.

• Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy.
• Participate in Agile ceremonies and work within sprint cycles to deliver content aligned with product releases.
• Review and edit content for clarity, accuracy, tone, and adherence to style guidelines.
• Contribute to improving documentation workflows, standards, and governance processes.

• Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience.
• 3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments.
• Demonstrated experience applying content design principles and contributing to user-centered content strategies.
• Experience working closely with UX/design teams on customer experience…