Administrator, Healthcare Administration, Administrative​/Clerical

Site St Peters Centre Town Burnley Salary £25,760 - £27,476 Per Annum (subject to confirmation) Salary period Yearly Closing 09/06/2026 23:59

Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.

As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:

• Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
• Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Extensive community physical health and well‑being services for children and adults, covering prevention, treatment, rehabilitation, and long‑term condition management.

The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.

This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust’s Organisational Change Policy.

We are the admin team for the Special Needs School Nursing Service (SNSN), Children’s Continuing Care & Assessment Team (CCCAT) and the Children’s Packages of Care Team (CPOC).

Our admin team are a central point of contact for external professionals, general public and of course the professionals based within our three teams. As a result, we receive a variety of queries, be that via telephone, email or post, and must be informed on various processes to ensure we can respond efficiently.

One of the processes we currently manage is a consumables delivery service. Service users who are under the care of CCCAT, often receive medical consumables as part of their package; the chosen candidate would be heavily involved in this process.

The successful candidate would need to be proficient in a wide range of administrative duties, demonstrate excellent time keeping and communication skills whilst delivering them in a professional manner to positively support and represent both the team and Trust.

• To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Manage departmental meetings on a regular basis including diary management, room booking and document management.
• To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non‑judgmental and well‑informed response.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
• To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitors.
• Provide administrative support to service users surrounding their consumables.
• Provide day to day support to clerical officers when appropriate.
• Receive, allocate and despatch departmental mail (internal and external)
• Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team.

This is not an exhaustive list – please see the Job Description for the list of responsibilities aligned to this post.

LSCFT values diversity and inclusion,…