Court Support Officer

Job Title: Court Support Officer (Customer Service & Administrative Support)
Location: Burnley

Our Client, a reputable government organisation, is hiring for a dedicated Court and Hearing Support Officer to join their team in Burnley.

• Prepare courtrooms and hearing rooms, ensuring all equipment and materials are ready for proceedings.
• Manage hearing flow, call cases into court, and liaise with judiciary, legal teams, and clerks.
• Support court users, including witnesses, jurors, and members of the public, providing clear information and assistance.
• Administer oaths, operate recording equipment, and maintain accurate hearing records.
• Provide face‑to‑face, telephone, and written support to users, signposting to relevant services and responding to enquiries.
• Handle administrative tasks such as processing case files, court orders, warrants, and managing post and stationery.
• Support enforcement procedures, including financial assessments and data entry, ensuring compliance with data protection policies.
• Contribute to health and safety checks, facility management, and safety governance.

• Strong communication and interpersonal skills, with the ability to support diverse users.
• Calm, professional, and adaptable under pressure.
• Good organisational skills and attention to detail.
• Ability to follow procedures and exercise sound judgement.
• Competent IT skills for data entry and administrative tasks.
• Flexibility to work across different locations as required.

• Experience in customer service or administrative support within a busy environment.
• Knowledge of court or hearing processes is advantageous.
• Ability to handle sensitive information securely.
• Proven ability to manage multiple tasks efficiently.

37 hours per week, Mon - Fri

£12.86 per hour for the first 12 weeks, £13.25 after this period

This is a fantastic opportunity to contribute to the justice system, supporting efficient court operations and delivering excellent service to the public. If you’re organised, empathetic, and eager to make a difference, we’d love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.