Receptionist​/Clerical Officer

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Main area Receptionist/Clerical Officer Grade Band 3 Contract Permanent:
Mon to Fri 8.30 am - 4.30pm Hours Full time - 37.5 hours per week (Monday to Friday 8.30am to 4.30pm) Job
-D187-26

Site St Peter's Centre Town Burnley Salary £25,760 - £27,476 per annum Salary period Yearly Closing 28/10/2026 08:00

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

An exciting opportunity has arisen to join the ELHT Community Administration Team as a Receptionist / Clerical Officer. This is a part-time permanent position based at St Peter's Primary Health Care Centre, Burnley.

We invite candidates that are keen, enthusiastic and committed to improving patient services with excellent communication skills and the ability to work under pressure, in order to provide comprehensive administration support to all services based at the Health Centre. The successful applicant will be required to provide an efficient and high quality service to the general public, patients and staff.

A flexible approach to work is essential with a willingness to work at other Trust sites as you could be required to cover for holidays or sickness absence. You will be trained on all systems used at the Health Centre. Your duties will include but are not limited to, operating a busy switchboard, answering queries from patients, staff, all building tenants and stakeholders queries,the electronic booking system for the Treatment Room, Podiatry Service and many other ELHT services, this will include greeting and arriving patients and making follow up appointments.

You must be able to deal with people confidently and sensitively both face to face and over the telephone. You will be responsible for the booking of multi-purpose rooms within the building, reporting repair requests, and dealing with all aspects of incoming and outgoing, external and internal mail. With your previous reception experience and proven organisational skills you will have the ability to multi-task, work effectively as part of the team whilst having the ability to work alone whilst prioritising, organising and planning your workload.

The Community Administration team covers a vast majority of the East Lancashire area with 11 buildings in 5 localities providing community service support for our patients. As a member of the ELHT family you will be rewarded with a pension scheme and generous holiday entitlement which starts at 27 days plus bank holidays (pro rata for part time positions).

We also offer a structured in-house training programme, dedicated supervision and support, together with a comprehensive appraisal system to encourage your personal development.

To provide a general enquiry and reception service for the building, for the patients, visitors and staff.

To operate the switchboard for the Centre, answering queries and transferring calls to other health care professionals within the building.

To provide an efficient and effective message taking service in response to all enquiries from patients, visitors and staff redirecting accordingly.

To manually or electronically book patient…