Receptionist​/Clerical Officer

An exciting opportunity has arisen to join the ELHT Community Administration Team as a Receptionist / Clerical Officer. This is a part-time permanent position based at St Peter's Primary Health Care Centre, Burnley., The Community Administration team covers a vast majority of the East Lancashire area with 11 buildings in 5 localities providing community service support for our patients. As a member of the ELHT family you will be rewarded with a pension scheme and generous holiday entitlement which starts at 27 days plus bank holidays (pro rata for part time positions).

We also offer a structured in-house training programme, dedicated supervision and support, together with a comprehensive appraisal system to encourage your personal development.

To provide a general enquiry and reception service for the building, for the patients, visitors and staff.

To operate the switchboard for the Centre, answering queries and transferring calls to other health care professionals within the building.

To provide an efficient and effective message taking service in response to all enquiries from patients, visitors andstaff redirecting accordingly.

To manually or electronically book patient appointments, using EMIS/CERNER either over the telephone, by post orface to face at reception, in a sensitive, competent and confidential manner.

To print off the daily appointment lists.

Receive patients onto the data bases for their appointments or alternatively confirm their attendance on appointment lists.

Responsible for adding patient referrals onto EMIS, maintain the integrity of the data base.

Deal with any security issues that may arise, calling for support as required from the Centre Manager and deputy(where applicable), other staff in the building, the security guard and the local PCSO or police.

Implement manual procedures in the event of IT system failures, report to IT and monitor progress

Book patient transport requests with the PTS service after treatment.

To provide comprehensive administration support to a variety of health professionals including laminating, photocopying,filing and typing highly sensitive and confidential reports

To type and process correspondence, reports and other documents as requested on a daily basis using

Microsoft Office programmes such as Databases, Excel and Outlook for Email and Internet use.

Book and organise appointments for health professionals.

To deal with all aspects of incoming and outgoing and external and internal mail. Including sorting and accurately re-directing and forwarding to the correct department and liaising with the Royal Mail staff

Receive and receipt any delivered goods for the building, contacting the department, ensuring delivery to the correct department and reporting any discrepancies.

To be responsible for ordering and maintaining stationery stock levels, including non-stock items via NHS supply chain or e-procurement. Also responsible for receiving and receipting of delivered goods and reporting discrepancies.

Responsible for the booking of multi-purpose rooms within the building manually or electronically,for meetings/training and organise provision of equipment as necessary.

Responsible for issuing any aids and equipment as necessary including the building wheelchairs and maintain records.

Use a variety of office machinery/equipment including the printers and photocopiers.

Deal with any breakdowns with the office equipment and reporting them to the service departments as necessary

Provide cash reimbursement to patients attending clinics and verifying eligibility to claim travel expenses following

Trust Policy.

To provide administration/reception cover at other Primary Health Care Centres as necessary.

To issue security keys and fobs as instructed, and following…