Customer Service Advisor

| BONUS SCHEME | Burnley | Monday
- Friday | 9am-5pm or 10am-6pm

As a Customer Care Specialist at Bensons for Beds, you’ll be the person who turns problems into positive experiences. Whether it’s over live chat, email or phone, you’ll support customers at key moments.

You won’t just follow scripts you’ll use your initiative, work with different teams across the business, and take real ownership of each case to get the right outcome. We’re big on first-time resolution, but even bigger on doing right by the customer.

If you’re someone who stays calm under pressure, listens properly, and enjoys finding solutions (even the tricky ones), you’ll fit right in.

• Handling a mix of customer queries and complaints across calls, live chat and email
• Taking full ownership of cases and seeing them through to resolution
• Working with other teams to solve issues quickly and effectively
• Delivering a strong service to our customers

• Know how to handle complaints calmly and professionally
• Can think on your feet and solve problems
• Show real empathy and understanding
• Work well in a fast-paced environment
• Bring a positive, “let’s sort it” mindset

We’ve built a supportive, down to earth team where people genuinely enjoy coming to work. You’ll get full training from day one and real opportunities to grow your career.

And the benefits aren’t bad either:

• Staff discount on Bensons products- (Up to 50%!)
• Performance related bonus scheme
• Health & wellbeing support (including cashback for dental, optical & more)
• Virtual GPs
• Life Assurance
• Income protection for peace of mind
• Pension scheme
• Discounted gym membership, cinema vouchers and other stores
• Cycle to Work scheme
• Buy/sell holiday scheme
• Enhanced family leave
• Ongoing learning & development
• Clear career progression opportunities
• Recognition rewards & long service perks
• Free on-site parking

If you want a role where you’re trusted, supported, and actually make an impact - Apply now