Customer Service Advisor

Job Role:

Customer Service/Contact Centre Advisor

Location:

Burnley
Job Type: Temporary 6 - 12 Month Contract (Reviewed)
Working Pattern:
Monday – Friday / Between the hours of 8.30AM – 5.30PM / 37.5 Hours
Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks
Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.

*** DBS required**
* Duties:
 
* Receiving inbound calls regarding technical enquiries
 
* Manage the timely resolution of customer concerns
 
* Providing advice and guidance
 
* Taking payments over the phone
 
* Updating customer details on the internal bespoke system
 
* Contacting customers regarding alerts on their account
 
* Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
 
* Produce and despatch personalised customer communications being fully compliant to GDPR
 
* Security checks over the phone with customers
 
* Manage customer and colleague expectations through good quality communication
 
* Closing down alerts on the system
 
* Providing information for reports to team leaders / managers
 
* Other duties as outlined by line manager
Key

Skills:

* Previous experience of working in a service delivery environment is essential
 
* Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
 
* Attention to detail is essential
 
* Ability to work under pressure and act decisively
 
* Ability to communicate with members of the public and have the ability to defuse situations
 
* A flexible can-do attitude and professional
 
* Excellent communicator, written and verbal
 
* Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
 
* Working to targets
Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion