Customer Support

Job Overview

You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments, offering reassurance, guidance and practical support. This may include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels such as webchat, video or social media.

• Provide face‑to‑face support to customers in a branch setting.
• Assist customers with everyday banking tasks.
• Offer reassurance and guidance for sensitive situations such as bereavement, fraud, or vulnerability.
• Promote and help customers adopt digital banking solutions.
• Identify opportunities to match customers with suitable products and services.
• Adapt to varied customer needs and maintain a calm, empathetic approach.
• Collaborate closely with colleagues to meet customer needs.

Minimum of 12 months customer service experience. No previous financial services experience required.

A people person: honest, genuine and caring about helping people with their finances.

Ability to quickly build relationships and provide a fantastic customer experience.

Empathy, integrity and a commitment to delivering on promises and going above and beyond for customers.

A genuine team player who collaborates closely with colleagues to ensure customer needs are met.

• Generous pension contribution of up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time) plus bank holidays – pro‑rated for part‑time roles
• A range of well‑being initiatives and generous parental leave policies
• Annual salary review on 1 April
• Full uniform provided

We are committed to creating an inclusive workplace where all colleagues can thrive. We are disability confident and open to reasonable adjustments in the recruitment process.

Background checks are conducted only after a formal invitation to interview or offer acceptance.