Credit Controller

Reporting to the Credit Control Manager
, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.

• Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions.
• Dealing with application forms.
• Contacting customer regarding the Exposure on the fuel cards and expired credit limits.
• Dealing with additional card orders, card limits and change of details.
• Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
• Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
• Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
• Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans.
• Any other duties as may be reasonably required.

• Previous Credit Controller or debt recovery experience required.

• Good standard of education preferably with a ‘C’ or equivalent in English and Maths.
• Experience working in an office environment, preferably within a Credit/Accounts department.
• Working knowledge of Microsoft Office packages – Word, Outlook and Excel.
• Accuracy and attention to detail with good numeracy skills.
• Good communicator with professional and confident telephone manner.
• Methodical with ability to organise and prioritise.
• Enthusiastic and motivated with the ability to work well individually and as part of a team.

• Salary of £26,410 per annum.
• Working hours are 08:45 – 17:15 Monday to Thursday & 08:45-14:45 on Friday, there is a requirement to work until 17:00 on a Friday on a rota basis (roughly 1 in 12 weeks) but will get the time back in Lieu.

• An additional day annual leave for your birthday.
• Free breakfast.
• Sociable working hours, no weekends or evenings.
• Early Friday finish.
• Fun, supportive working environment.
• Dress down office.
• 25 days annual leave plus bank holidays.
• Pension.
• 4 x salary life assurance.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age