Quality Assurance Manager

Due to an upcoming retirement, we areseekinga dedicated and forward-thinking

Healthcare Professional (NMC or HCPC registered) to join our Quality Team. This team plays a vital role in ensuring that Pendleside continues to deliver safe,effective and compassionate care bymaintaininghigh standards of governance, compliance, and continuous improvement across all hospice services.

As Quality Assurance Manager, you will work closely with colleagues across the organisation to uphold regulatory requirements, champion best practice, and support the development of robust quality systems. This role requires strong leadership, excellent analytical skills, and the ability to think innovatively when shaping and influencing service quality. You will also act as a positive ambassador for the Hospice, collaborating with internal teams and external partners to promote high standard sand drive improvement.

Pendleside offers a supportive andvaluesdrivenworking environment where staff wellbeing and professional development are prioritised.

By joining, you will become part of a caring,collaborative and committed team focused on delivering exceptional experiences for the patients,families and communities we serve.

Main duties of the job

• Maintain and develop the Hospices compliance with care standards and all other relevant regulation and best practice guidance throughout its clinical and general operations
• The format and review of clinical and non-clinical policies to ensure compliance with relevant legislation
• To coordinate a holistic clinical and non-clinical audit process, including strategic standard setting, efficient measurement systems, robustfeedbackand the facilitation of action plans
• Act as Health and Safety Lead for the Hospice ensuring compliance with relevant Health and Safety legislation
• To provide quality assurance services to Rossendale Hospice as outlined in the service level agreement

About us ABOUT US

OUR MISSION:

Pendleside exists to enhance the quality of life for people living in our community with advancing long term and life limiting illnesses, through to end of life and in bereavement.

OUR VISION:

Every adult with advancing long term and life limiting illnesses and those most important to them within our community will receivetimelyandequitableaccess to high quality services, delivered by appropriately trained staff and volunteers.

PHILOSOPHY OF CARE:

Pendleside endeavours to promote and enhance quality of life for people with advancing long term and life limiting illnesses and those important to them. It does this by delivering specialist and holistic palliative and end of life care, which addresses eachpersonsindividually assessed physical, psychological,socialand spiritual needs.

Our care is planned and continuallymonitoredto ensure appropriateness as needs may change. Effective communication with the people we serve is fundamental to our relationship with them. Their confidentiality, privacy,dignity and choice are respected at all times.

Our multi-disciplinary approachfacilitatesintegrated support in our inpatient, outpatient, day service,community and family support services, in collaboration with other local care providers.

Care is underpinned by relevant research, best practiceguidanceand professional codes of practice.

Job responsibilities

• Maintain and develop the Hospices compliance with care standards and all other relevant regulation and best practice guidance throughout its clinical and general operations
• The format and review of clinical and non-clinical policies to ensure compliance with relevant legislation
• To coordinate a holistic clinical and non-clinical audit process, including strategic standard setting, efficient measurement systems, robustfeedbackand the facilitation of action plans
• Act as Health and Safety Lead for the Hospice ensuring compliance with relevant Health and Safety legislation
• To provide quality assurance services to Rossendale Hospice as outlined in the service level agreement
• CORE TASKS
  • Clinical
    • Ensure the Hospice delivers care in an effective, safe,responsiveand well led manner in conjunction with the Clinical Services Manager and Clinical Departmental Managers
    • Work with relevant colleagues to develop new and review Hospice policies and procedures as required
    • Maintain up to date knowledge of all relevant care quality commission standards and ensure these are reflected in Hospice practice and compliance activities
  • Management and Leadership
    • Work closely with the Hospice senior management team (SMT) and all relevant professionals in ensuring that staff and volunteers deliver high levelsof service and care at all times
    • Contribute to Lead and manage the on-going development of operational policies, procedures and clinical guidelines ensuring their implementation,reviewand monitoring.
    • To be an inspirational leader who clearly expresses the hospice vision,valuesand service quality to team membersat all times.
    • Sethigh standards of quality and performance and raise the level of expectations
    • Accept accountability for own…