Specialist Housing Partner; Independent Living Housing Officer

Aplace to create moments that matter

Location:

100% onsite The Orchard scheme in Burnley.

Salary: 15456 per annum (FTE 30912)

Permanent part time 17.5 hours per week Monday and Tuesday 9am-5pm and Wednesday 9am to 12:30pm.

Thousands of families across the country rely on us for a safe affordable home. And as the housing crisis deepens the work we do has never been more important.

Its this belief - that everyone deserves a place to call home - that drives everything we do. Together we find new ways to understand and champion our customers support them and drive positive change.

For a career that means more and makes a meaningful impact on society this is the place to be.

The role

At a time when safe affordable housing is more vital than ever your work can truly change lives. Join a team that believeseveryone deserves a place to call home- and is committed to making that a reality.

As aSpecialist Housing Partner (Independent Living Housing Officer) youll be at the heart of our Independent Living schemes helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through lifes changes to resolving challenges with empathy and professionalism youll be a trusted presence and a force for good.

What Youll Do:

• Be a visible supportive presence in our schemes building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.

• Recognise safeguarding concerns identify customers who may need additional support and work collaboratively with partner agencies to signpost and access appropriate services and interventions.

• Tackle issues like rent arrears anti-social behaviour and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
• Escalate and take cases to court as a last resort ensuring all other options have been explored first.

Why This Role Matters:

You wont just be managing housing - youll becreating safe supportive environmentswhere people can thrive. Every day youll make a meaningful impact in someones life.

To view/download the Specialist Housing Partner (Independent Living Housing Officer) job description please clickhere.

Salary

The Specialist Housing Partner (Independent Living Housing Officer) salary is 15456 per annum (FTE 30912) for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.

About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers colleagues and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.

The successful applicant will be subject to preemployment checks such as DBS and social media screening before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are -a place to grow a place to thrive a place to be you.

Stage 1: A Place to Connect
A Teams interview with the hiring manager. Youll learn more about the role and team and well get to know you your experience goals and what you bring.

Planned date: 8th September via Teams

Stage 2: A Place to Show Your Strengths
An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. Youll be asked to complete a Congruity Questionnaire in advance. Youll also have the opportunity to walk around the scheme and meet some of our customers on the day.

Planned date: 14th September at the scheme in Burnley.

We aim to make the process clear supportive and genuinely valuable a place where you feel informed and confident at every step.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here youll have the opportunity to learn new skills thrive in our collaborative environment and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - access to an online GP gym discounts and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you nowandin the future this is a place to plan for…