Director of Business Process Optimization

Director of Business Process Optimization

Join to apply for the Director of Business Process Optimization role at Metro Sales Inc.

Founded in 1969, Metro Sales Inc. built its name selling office supplies and equipment within the Twin Cities market. We have grown to become one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc.,
100% Employee‑Owned Company
, is an industry leading hardware, software, and managed services provider.

MSI Metro Sales Inc. is seeking an Employee‑Owner, Director of Business Process Optimization to join us in our Burnsville Headquarters.

The Director of Business Operations is responsible for overseeing daily functions that ensure the company runs efficiently. This role requires coordination of various departments to develop business processes that maximize productivity and operational efficiency. The ideal candidate will be a change agent with excellent organizational, communication, and problem‑solving skills, combined with a deep understanding of business processes and best practices. This position is integral in steering the organization toward operational excellence and facilitating cross‑functional collaboration.

• Create execution roadmaps that incorporate business readiness and change vision.
• Responsible for management of projects related to process improvement, system implementations, and other operational initiatives.
• Drive initiatives to improve internal and external customer satisfaction.
• Coordinate go‑live readiness efforts: training, resource planning, support models, and risk mitigation.
• Lead and coordinate the integration process for mergers and acquisitions.

• Evaluate operating practices to identify areas of improvement and optimization.
• Draft, review, and revise process documents, workflow diagrams, work instructions, and guidelines to ensure clarity, accuracy, and adherence to company standards.
• Develop and maintain performance metrics and dashboards to monitor operational performance and provide actionable insights.

• Collaborate with cross‑functional teams to align operations with strategic goals, promoting a positive working environment across all departments.
• Serve as a strategic liaison between sales, service operations, finance, IT, and HR.

• Assess and manage operational risks, ensuring business continuity.
• Ensure compliance with legal, regulatory, and internal company policies.

• Bachelor’s degree in Business, Accounting or Finance.
• Proven track record of successfully managing complex projects.
• Over 5+ years of experience in business operations or related roles preferably in Office Equipment, Technology or related industry with progressive growth in leadership.
• Strong background in change management and experience in business process design.
• Proficiency in data analysis and performance/operation metrics.
• Familiarity with business management software and tools including ERP, CRM and analytics.
• Adaptable, influential leader with strong problem‑solving and decision‑making capabilities.
• Excellent organizational and time‑management skills with ability to work under pressure and tight deadlines.
• Exceptional interpersonal, team building and communication skills.
• Ability to work independently and as part of a team.
• Applicants must be authorized to work for ANY employer in the U.S. without requiring sponsorship now or in the future.

• Master’s degree in Business Administration, Accounting or related field.
• CPA active or inactive.
• Experience with external financing, financial planning and analysis.
• Strategic thinker with a readiness‑first mindset.
• Skilled in facilitating business process change and operational enablement.
• Financially disciplined and fiscally responsible.
• Collaborative and diplomatic across departments and seniority levels.
• Highly organized, risk‑aware, and detail‑oriented.

• Business readiness milestones met for key initiatives (e.g., system go‑lives, integrations).
• Successful adoption and sustainment of new processes.
• Reduc…