Drop Ship Representative Job Burnsville area,Minnesota USA,Business

Description

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle‑free experience at our store so they can get in, get out and get on with the job r top priority as an Drop Ship Representative is to act as a liaison between vendors, customers, and Merchandise Managers to assist and support the efficient handling of the drop ship process.

Proactively monitoring and influencing vendor compliance to company standards. Your positive, professional, roll‑up‑your‑sleeves‑to‑help attitude contributes to our winning culture and makes sure we leave a lasting impression.

This is a hybrid role that requires the ability to be onsite at the Burnsville, Minnesota Corporate Office a few times every quarter.

Key Responsibilities

Supports the drop ship program for all assigned vendors providing clear direction to ensure conformity to company standards and processes to maximize profitability and customer satisfaction.

Communicates drop ship request status and resolution directly to customers in both oral and written forms. Answers telephone and in‑person inquiries regarding drop ship orders and procedures from Merchandise Managers, customers, vendors and other departments (e.g. Contact Center, Transportation, Credit Marketing).

Partners with co‑workers in compiling and analyzing reports to monitor and measure assigned vendors dropship performance. Actively works with vendors to resolve issues, identify problematic items and/or vendors and recommend continuous improvement opportunities.

Assists vendors in their inquiries about Electronic Data Interchange (EDI) and portal drop ship order processing, as well as PIM item maintenance, and information submitted via PIM.

Research customer inquiries and communicates with vendors to determine the most efficient and economical resolution for the company and customer. Documents resolution and all actions taken.

Investigate order delays and notify customers of backorders and anticipated fill dates. Initiate the process of updating item availability online or determine to temporarily remove the item. Follow up with the vendor as fill date approaches.

Process order cancel, change, refund, damage, defective, parts or return requests with vendors electronically; follow up with vendors to ensure timely resolution for the customer.

Monitor and trace drop ship orders with vendors and freight carriers, arrange freight pickup when necessary, document shipping information, and report status to external customers in a courteous professional manner.

Updates individual purchase orders with cost revisions within established guidelines and retransmits purchase orders to vendors to minimize delays in processing while communicating error to Merchant/Manager.

What you will bring to the table

High School education or equivalent required.
2+ years of merchandising or customer service work experience preferred.
Strong organizational skills required.
Ability to maintain high quality standards with limited supervision.
Ability to keep multiple projects on schedule simultaneously.
Strong independent decision‑making ability and critical thinking skills.
Ability to work accurately with numbers and details.
Ability to communicate effectively, both orally and in writing, with a wide variety of Company and vendor personnel.
Familiarity with technology including Microsoft Office applications and strong knowledge of Microsoft Excel.
Knowledge of hardline tools and equipment preferred.
Demonstrates Northern Tool + Equipment’s 12 Core Competencies.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue‑collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own…


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