Customer Service Representative - State Farm Agent Team Member

Job Description

We are seeking a dedicated and enthusiastic Full-Time Customer Service Representative to join our dynamic team at our State Farm agency. This position is perfect for individuals who thrive in a customer-focused environment and are eager to help clients with their insurance needs.

• Assist customers with inquiries related to payments, policy changes, and general insurance questions.
• Provide exceptional customer service by addressing client concerns and ensuring a positive experience.
• Update customer information and policy details in our management system.
• Educate customers about their insurance options and coverage to help them make informed decisions.
• Maintain a professional and friendly demeanor while handling customer interactions, both in-person and over the phone.
• Collaborate with team members to ensure a smooth workflow and effective service delivery.

• Company parties
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off

• 401K
• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Training, licensing and development
• Growth potential/Opportunity for advancement within my agency

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.