Solutions Engineer, Merchandising Systems

Solutions Engineer, Merchandising Systems

1 day ago – Be among the first 25 applicants.

Base pay: $90,300.00/yr – $/yr (Northern Tool + Equipment provided pay range). Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle‑free experience at our store so they can get in, get out and get on with the job at hand.

Your top priority as a Solutions Engineer is to serve as a strategic liaison between Business and IT teams, ensuring alignment throughout the full lifecycle of merchandising systems. Act as a technical lead and subject matter expert (SME) for the design, development, implementation, and support of merchandising and inventory systems. Drive the creation and execution of a technology roadmap that supports business strategy and system optimization.

Champion best practices, modern approaches, and continuous improvement to deliver scalable, reliable solutions that enable operational excellence. Your positive, professional, roll‑up‑your‑sleeves‑to‑help attitude contributes to our winning culture and makes sure we leave a lasting impression.

• Partner with the business and IT team members to develop, maintain and execute a technology roadmap for merchandising systems.
• Coordinate with business process owners and product teams to align technology solutions with business objectives.
• Provide first and second level operational support using ITIL practices, including incident and problem management for system stability, and lead continuous improvement initiatives.
• Work with external vendors to drive incident resolution and long‑term improvement opportunities.
• Perform merchandising system configuration, set‑ups, extensions, and potentially light software development activities.
• Maintain business operational and technical SME knowledge of merchandising systems and apply Agile principles to guide solution development.
• Conduct complex business and systems analysis and collaborate with IT teams to design technical solutions that improve quality and data integrity.
• Elicit and document technical requirements and acceptance criteria; review and approve designs throughout development.
• Produce documentation including technical designs, flow diagrams, user stories, use cases, and test plans to support development and UAT.
• Collaborate within the product team to prioritize and refine backlog items, plan releases, and ensure timely delivery of business value.
• Participate in quality assurance activities such as test planning and defect management.
• Support project delivery schedules through technical planning and resource estimation.
• Conduct and participate in knowledge transfer sessions to build cross‑functional expertise.
• Communicate plans, progress, and issues effectively to management and stakeholders.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in IT systems engineering or related roles, with proven ability to lead initiatives and influence cross‑functional teams.
• Strong experience with merchandising systems (Assortment Planning, Product Information Management, Inventory Management and Replenishment, etc.) from design through deployment.
• Experience implementing and/or supporting Intactix (JDA/Blue Yonder Space Planning), Blue Yonder Advanced Replenishment, Informatica Product Information Management, JD Edwards Item Management, and/or D365 Product Information Management/Item Master is a plus.
• Proficiency in hybrid (cloud and on‑premise systems) environments and integration of enterprise systems.
• Experience leveraging Artificial Intelligence and automation tooling for process automation.
• Familiarity with Agile methodologies and ITIL practices.
• Excellent communication skills for engaging technical and non‑technical audiences.
• Strong analytical, organizational, and problem‑solving skills.
• Experience with MS Office, Azure…