Lead End User Support Engineer; Hybrid

Job Posting End Date:
October 5, 2026 at 11:59pm CST Hiring range: $79,788.80 to $ annually ($38.36 to $53.70 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County. Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days of paid flexible time off and up to 12.5 holidays your first year.

The Anoka County Information Technology Department’s mission is to align and deliver cost-effective technology strategies and services in partnership with County divisions, departments and offices, other local jurisdictions, and the public.

The department has an immediate opening for a Lead End User Support Engineer who will perform various duties. Some of the critical responsibilities of this position include engineering and administering the County’s Windows endpoint platform; supporting domain, directory, and authentication services; administering Microsoft 365 client applications and services; and providing escalated support for virtual desktop infrastructure.

This is a full-time, exempt, hybrid position. Interviews will take place the week of October 12th, 2026, for those selected to move forward in the hiring process.

Anoka County Salary Schedule Grade 35: $79,788.80 to $ annually ($38.36 to $53.70 per hour). 24 days of paid flexible time off and up to 12.5 paid holidays. Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://(Use the "Apply for this Job" box below). Medical and dental clinic exclusive to employees, located at the Anoka County Government Center. Pension plan and other retirement investment options.

Advancement/professional development opportunities.

This position will work at Anoka County Government Center, located at 2100 3rd Ave, Anoka, MN 55303. This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office. Business hours are Monday – Friday 8:00 a.m. – 4:30 p.m. This position participates in a rotating on-call schedule, approximately one week every 5 weeks, providing after-hours and weekend support for critical county end user systems.

These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Lead End User Support Engineer.

• Lead processes to ensure all enterprise desktop engineering systems perform reliably, efficiently, and securely.
• Research and recommend emerging enterprise level technologies that support end user needs.
• Lead technical discussions regarding existing and new solutions.
• Recommend strategies to meet future end user technology needs.
• Procure, design, develop, implement, and administer enterprise level end user technology.
• Lead enterprise project initiatives and meet deliverables, including project plans and scheduled with resource estimates.
• Establish policies, procedures, processes and documentation for computers, mobile devices, operating systems, end user productivity applications, auditing, configuration management, anti-malware, third-party patching, mobile device management and virtual desktop technologies.
• Determine standards to ensure all systems remain functional, reliable and secure.
• Act as an escalation point for the most complex technology issues partnering closely with network and systems engineers.
• Ensure routine maintenance is provided on hardware and software.
• Ensure systems and workstations are compliant with organizational policies and security standards.
• Receive referrals from help desk support and…