Territory Manager II

Responsible for driving the overall operational and financial success of multiple corporate territories. The Senior Territory Manager will lead teams comprised of multiple storage centers to drive operational effectiveness and efficiency. The Senior Territory manager will typically manage numerous markets and territories with revenue in excess of $10M. Developing relationships with corporate support departments, internal and external customers, businesses and vendors will be crucial to the success of this position.

• Recruit, interview, hire, train and retain top talent
• Create a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork)
• Effectively administer performance management
• Identify and develop internal talent to support future career growth
• Provide communication to team members including goals, business results, opportunities for improvement and key focus areas
• Ensure weekly meetings are held with all territory associates.

• Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training in an effort to delight our customers
• Ensure all associates are meeting expectations for brand standards and customer interactions

• Responsible for managing all corporate owned assets within territory (trucks, forklifts, containers etc.)
• Responsible for maintaining safe and clean storage centers and staging areas within territory.
• Oversee routing and delivery performance to achieve maximum productivity, monitor delivery progress and make adjustments to ensure pick-up and delivery commitments are met
• Ensure all equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels
• Ensure territory operating metrics are met or exceeded including Jobs per Hour, ETA's, Out of Service Containers, and Asset Utilization
• Manage scheduling of associates to meet the demands of the business
• Maintain communications with the Sales and Service Center and other divisions for daily delivery and customer requests

• Ensure compliance and associate understanding of all DOT requirements including Hours of Service regulations and licensing
• Ensure compliance with all OSHA regulations and state and local facility compliance ordinances
• Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities
• Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required
• Perform quarterly self-audits, identify areas of improvement and address deficiencies to achieve a satisfactory overall rating
• Ensure compliance of lease agreements including equipment, service and facility maintenance
• Responsible for adherence to internal company policies (i.e. Incident Reports, Drug Screening Policy, HR policies related to safety and compliance)
• Manage the day-to-day operation with a focus on managing established budgets and maximizing profitability
• Participate in the annual AOP process with a focus on resources and efficiencies which drive financial results
• Actively assess and discuss with FP&A the forecasting trends of territories and/or markets
• Conduct monthly reviews of financial results and expenditures

• Flexibility to travel frequently to storage centers throughout territory.
• May be required to perform other duties and responsibilities as assigned.

• Typically reports to Regional Vice President.
• Job is directly responsible for managing…