Senior Support Engineer

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Software Engineer within EDET.OH (Enterprise Digital Experience Technology - Optum Health), you will play a critical role in ensuring the high availability, scalability, and operational excellence of mission‑critical healthcare software applications. In this role, you will focus heavily on application monitoring, telemetry, production support, and incident mitigation, ensuring robust performance across complex system architectures. You will leverage enterprise‑approved AI productivity tools and automated diagnostic capabilities to accelerate root‑cause analysis, streamline support workflows, and drive proactive system improvements.

This position offers an exciting opportunity to work with modern observability platforms and innovative engineering practices while directly impacting critical health technology services and member satisfaction.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

• Monitor application health, performance, and operational stability using advanced observability, logging, and alerting frameworks
• Provide tier‑3 technical support, lead incident triage and root‑cause analysis (RCA), and implement remediation for complex production issues
• Use enterprise‑approved AI tools to streamline operational workflows, automate routine maintenance tasks, and accelerate incident troubleshooting
• Evaluate emerging trends and tools in software engineering and observability to inform solution design and strategic monitoring innovation
• Collaborate with platform, cloud, and product engineering teams to refine application telemetry, dashboarding, and alerting thresholds
• Create and maintain runbooks, automated incident response procedures, and operational documentation to optimize system maintainability and continuous delivery
• Drive operational excellence by identifying trends, reducing recurring issues, improving monitoring coverage, and strengthening service reliability
• Provide technical consultation and mentorship to engineering teams regarding observability, reliability, performance optimization, and operational best practices
• Evaluate emerging SRE, observability, AI‑assisted engineering, and cloud‑native technologies and recommend solutions that improve platform resiliency and maintainability
• After business hours availability for production deployments, application check‑outs, and on‑call duties (rotation)
• Leverage enterprise‑approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 5+ years of professional software engineering, site reliability engineering or related technology experiences
• 3+ years of experience implementing Site Reliability Engineering (SRE) practices, including monitoring, alerting, incident management, operational readiness, and service reliability improvements
• 3+ years of experience with application…