ServiceNow Engineer

Our Company Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start

Caring. Connecting. Growing together.

Position Summary As a Software Engineer within Optum Technology, you will be part of a high-performing team dedicated to driving enterprise service management modernization and delivering innovative, intelligent automations. You will design, build, and deploy custom applications and backend integrations on the Service Now platform, leveraging Service Now Service Portal, ITSM, and MID Server connections to seamlessly integrate with enterprise backends.

In this role, you will embed AI-powered solutions into Service Now workflows, automating complex business processes and continuously enhancing user experiences across the enterprise.

You’ll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

• Design, develop, and deploy custom Service Now Service Portal applications, widgets, and user interfaces tailored to business needs
• Develop and configure Service Now ITSM modules, workflows, business rules, script includes, flow designers, and service catalog items
• Build and maintain robust enterprise backend integrations connecting Service Now through MID Server infrastructure
• Design, develop, and deploy AI-powered solutions, platform automations, and intelligent workflows to address complex business challenges with an emphasis on responsible AI usage
• Use enterprise-approved AI tools to streamline engineering workflows, automate routine tasks, and drive continuous process improvements
• Evaluate emerging technical trends and AI advancements to inform solution design, architecture, and strategic platform innovation
• Conduct unit testing, system integration testing, platform debugging, code reviews, and technical documentation for Service Now developments

• 4+ years of software engineering experience designing, developing, and deploying enterprise applications
• 4+ years of hands-on experience developing within Service Now, including (Service Portal custom widgets, Catalog, portal layout), and ITSM implementation
• 4+ years of experience building Service Now integrations with backend systems connected through MID Servers using REST/SOAP APIs
• 3+ years of proficiency in Web Services (REST, SOAP), JavaScript, HTML/CSS, JSON, and Service Now platform scripting
• 1+ year of experience building, training, or deploying AI-driven solutions, intelligent automations, or ML components into production workflows

• Service Now Certified Application Developer (CAD) or Service Now Certified System Administrator (CSA)
• Experience integrating Generative AI frameworks, Large Language Models (LLMs), or Natural Language Processing (NLP) services into Service Now
• Experience working in an Agile/Scrum software development lifecycle environment
• Strong diagnostic and troubleshooting skills for complex MID Server integration pipelines and enterprise network communication
• All Telecommuters will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a…