Kalite Mühendisi

We are seeking a Senior Customer Quality Engineer based in Bursa (TEKNOSAB) for our international business partner operating in the automotive sector.

• Carrying out customer quality and claim management processes for OEM and Tier-1 customers (primarily Ford FSP and Hyundai) through customer portals.
• Actively participating in APQP and PPAP processes from project kick-off to serial production (SOP).
• Preparing, updating, and managing Process FMEA, Control Plans, and test instructions.
• Coordinating root cause analysis (8D, 5 Why, Ishikawa, Pareto) and implementing CAPA (Corrective and Preventive Actions) in cooperation with production and process teams.
• Leading and preparing for internal, external, and OEM customer audits in line with IATF 16949 requirements.
• Ensuring the effective implementation of integrated quality systems including ISO 9001, ISO 14001, ISO 27001, and ISO 45001 in related areas.
• Conducting SW parameter control schemes and providing necessary technical guidance to the production floor.
• Having the authority to initiate stop-shipment or stop-production activities in case of critical non-conformities.

• Graduated from Mechanical, Industrial, Metallurgical Materials Engineering, or related technical departments of universities.
• At least 5-6 years of experience in the Automotive sector (preferably in Tier‑1 supplier industry).
• Solid experience in automotive fluid transfer systems (pipes, hoses, cooling/fuel/brake systems) or plastic extrusion/metal forming processes is highly preferred.
• Proven experience in Ford FSP (Ford Supplier Portal), Q1 requirements, and Hyundai customer portals.
• Proficient in APQP, PPAP, MSA, SPC, QRQC, FMEA, and 8D problem‑solving methodologies.
• Strong knowledge of IATF 16949 Quality Management System.
• Fluent in English (both written and verbal) to coordinate with global group companies and international customers.
• Strong analytical thinking, excellent presentation skills, and the ability to convince/manage customers under pressure.