Hire Coordinator

Job title:

Hire Coordinator

Location:

Burton Latimer, Kettering
Salary:
Competitive, depending on experience

An exciting opportunity has arisen for a Hire Coordinator to join a fast-growing materials handling and equipment solutions business.
You will play a key role in supporting the day-to-day hire and sales administration functions, ensuring customers receive a high level of service and that all hire and sales activity is processed accurately and efficiently.
This is a varied administrative role working closely with customers, suppliers, transport providers, service teams and sales colleagues.
The ideal candidate will be organised, proactive and customer-focused, with previous experience within plant, equipment, hire or a similar industry.

Daily responsibilities:
Coordinate the day-to-day short-term hire activity, including scheduling and customer communication.
Arrange transport and deliveries for hired equipment.
Prepare and issue quotations and process hire invoices.
Support sales administration, including preparing sales packs and purchase orders.
Liaise with suppliers regarding equipment orders and deliveries.
Update and maintain accurate equipment and customer records on internal systems and CRM.
Process equipment invoices and assist with third-party finance and sale/buyback arrangements.
Ensure all hire and sales administration is completed accurately and within agreed timescales.
Develop relationships with existing suppliers and identify new suppliers for cross-hire opportunities.
Build strong customer relationships and deal with queries or issues promptly.
Work closely with the service and sales teams to ensure a smooth customer journey.
Use CRM and business systems effectively and contribute to process improvements.
Work towards agreed hire and sales KPIs.
Experience you will need:
Previous experience within plant, equipment, machinery or vehicle hire environment.
Strong administration and organisational skills.
A proactive approach with the ability to manage multiple tasks and priorities.
Excellent customer service and communication skills, both over the telephone and face-to-face.
Good attention to detail and a high level of accuracy.
Experience using Microsoft 365 and CRM/business management systems.
Ability to work effectively as part of a close-knit team.
A customer-focused approach with the confidence to resolve queries and issues.
Previous experience within a hire, service or similar environment.
Package:

Hours:

Monday to Friday, 40 hours per week, with flexibility between 07:00–18:00.
Competitive salary
24 days annual leave plus 8 statutory days
Statutory pension contribution
Opportunities for training, development and career progression
Supportive, close-knit working environment
Long-standing family-business culture

If this sounds of interest, please contact Celi on (phone number removed) or apply today