Customer Care Representative

About Us

Become a part of our dynamic and innovative team at Werner Co!

Are you seeking an exciting career opportunity with the world's largest and most well-known ladders, storage, and access equipment brands? Our market-leading products and brands are widely used on job sites across the globe, and our team is dedicated to building relationships, gaining insights, and delivering exceptional customer service. We are seeking team players who are passionate about their careers and eager to contribute to the growth of our organisation.

At Werner, we prioritise teamwork, integrity, customer focus, and continuous innovation, and we consider our people to be our most valuable asset. If you want to be a part of our success, we would love to hear from you.

Werner has built a best-in-class reputation by supporting tradespeople working in demanding environments. Our products are trusted by professionals who rely on safety, quality, and performance when working  a Customer Care Coordinator, you will play a key role in sustaining this reputation by providing high‑quality service, managing customer interactions end‑to‑end, and ensuring a positive experience at every touchpoint.

We are seeking a dedicated and customer‑focused Customer Care Coordinator to join our Commercial team in Burton. In this role, you will support our External Sales Team and customers across designated UK regions by building strong relationships, managing enquiries and orders, and ensuring timely resolution of issues. If you excel at delivering exceptional service and enjoy working in a fast‑paced environment, we’d love to hear from you.

Key Competencies

• Strong written and verbal communication skills
• Ability to multitask in a fast‑paced environment
• Excellent time management and attention to detail
• Goal‑oriented and adaptable to change
• Strong relationship‑building skills across functions
• Professional, polite, and considerate approach
• Reliable timekeeping and attendance
• A proactive team player with initiative
• Enjoys engaging with customers

• Handle customer calls and email enquiries professionally and efficiently from start to finish.
• Build strong relationships to understand customer needs and drive satisfaction, loyalty, and growth.
• Proactively communicate order updates, shipping information, and resolutions to any issues.
• Educate customers on product features and benefits to support brand loyalty and upselling.
• Act as a liaison between customers and internal teams to resolve issues promptly.
• Contribute to process improvements and support project teams when required.
• Manage workload effectively to meet business goals and deadlines.
• Participate in relevant training and development activities.
• Collaborate with colleagues to maintain a cohesive and productive team environment.
• Assess and resolve customer and operational issues using sound judgement.
• Complete administrative tasks accurately and efficiently.
• Adhere to corporate policies, procedures, and the Quality Management System.
• Maintain a professional image when interacting with customers and stakeholders.

Qualifications & Experience

Required

• Experience in a customer service or administrative role
• Proficiency with multiple software and business systems
• Strong knowledge of customer service principles and best practices

Desired

• Experience in a manufacturing or production environment

Werner is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Werner is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to Werner are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status or any other protected characteristic.

Werner will not tolerate discrimination or harassment of any kind based on these characteristics.