Holiday Helpline Executive - Solmar Villas

Holiday Helpline Executive

At Solmar Villas, we're passionate about creating fantastic villa holidays and delivering exceptional customer experiences from the moment our guests book until they return home.

With over 30 years of expertise, 3,000 handpicked villas across more than 30 destinations, and multiple industry awards, we're proud to be one of the UK's leading villa holiday specialists. As we continue to grow, we're looking for a calm, customer-focused and solutions-driven Holiday Helpline Executive to join our Operations team.

Holidays don't always go exactly to plan, and that's where you come in.

No two days are the same. One moment you could be helping organise an urgent maintenance response, and the next you could be providing support during a travel disruption or updating important guest information.

If you thrive in a fast-paced environment, stay calm under pressure and enjoy help ing people, we'd love to hear from you.

We aim to respond within 7 days.

We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal opportunity throughout the application process, we welcome you to get in touch. Our team is here to assist you at every step, whether you require additional information, or support to navigate the application process. We believe that promoting diversity and inclusion enriches our organisation, and we are committed to helping all candidates showcase their talents and potential -

• Managing guest cases and service issues across our overseas destinations
• Taking ownership of issues from initial contact through to resolution
• Handling guest calls and providing clear, professional and empathetic support
• Liaising with overseas teams, suppliers, villa owners and operational partners to resolve problems
• Keeping guests updated and informed throughout their holiday experience
• Supporting the business during urgent incidents, crises or emergency situations
• Maintaining accurate case notes, records and operational trackers
• Reviewing and updating Villa Information Books to ensure guest information remains accurate
• Carrying out operational administration and follow-up activities to support the wider Operations team