Customer Relations Advisor

Location: Burton-On-Trent

We are seeking a dedicated Customer Relations Advisor to join our dynamic team. This role involves handling a variety of customer complaints and disputes, ensuring timely and effective resolutions in compliance with regulatory standards. The ideal candidate will be detail-oriented and have the ability to work autonomously under minimal supervision. The specific responsibilities of this role include :
Analyse complaints to assess risk and identify potential regulatory breaches or operational incidents. Investigate complaints thoroughly in conjunction with third parties and other teams within the business. Manage Data Subject Access Requests from customers and third parties, including data gathering, compilation, verification, redaction, exclusions, and dispatch. Maintain accurate records of complaint progress and outcomes using the complaints management system. Ensure complaints are responded to within regulatory timescales.

Analyse and communicate complaint trends to the management team. Act as a point of reference for other department members for all complaint-related tasks. Demonstrate flexibility to work within all areas of the department as required by workload fluctuations. The successful candidate will possess the following attributes :
Previous experience in a customer services environment. Excellent communication skills, capable of liaising with all levels of colleagues and customers. Strong decision-making skills and great attention to detail. Ability to work to deadlines and manage multiple tasks efficiently.