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Service Desk Manager: Lead Tech Support & Improvement

Job in Burton upon Trent, Staffordshire, DE15 0BF, England, UK
Listing for: Greene King
Full Time position
Listed on 2026-02-21
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading pub company in the UK is seeking a Service Desk Manager to lead the delivery of exceptional technology support across its operations. You will manage 1st and 2nd line support teams, drive continuous improvement using KPIs, and act as an escalation point for complex incidents. The ideal candidate will have strong leadership skills, a solid understanding of ITIL practices, and experience in managing service desk tools.

This role offers competitive benefits reflecting the company's commitment to its team.
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