Claims Handler

Claims Handler - Insurance

Southport, Merseyside | £28,000-£40,000 DOE | Permanent | Hybrid Working after qualifying period

Are you a confident communicator with a sharp eye for detail and a passion for helping clients navigate complex claims? Join our vibrant and outgoing team in Southport, where personality matters just as much as professionalism.

• Claims Management
  :
  Handle cross-class claims from start to finish
• Client Advocacy
  :
  Be the trusted voice for clients, ensuring fair outcomes
• Negotiation
  :
  Work with insurers and third parties to secure optimal settlements
• Documentation
  :
  Maintain accurate records and ensure compliance
• Customer Service
  :
  Deliver responsive, empathetic support
• Loss Prevention
  :
  Recommend strategies to reduce future risk
• Continuous Improvement
  :
  Stay ahead of industry trends and regulations

• Timely claims closure
• High client satisfaction
• Accurate and fair settlements
• Effective cost management
• Full compliance with industry standards

• Clients, insurers, loss adjusters, solicitors, repair contractors
• Internal teams including Account Executives

• Experience in claims handling (broker or similar environment)
• Strong interpersonal and communication skills - chatty and confident is a plus!
• Detail-oriented with excellent documentation skills
• Ability to thrive in a fast-paced, collaborative setting
• Familiarity with Acturis and Microsoft Office
• A client-first mindset and problem-solving attitude

• Medicash health plan
• ️ Income Protection & Life Insurance
• ️ Employee discount portal
• Cycle to work scheme
• Hybrid working
• Pension(5% employee / 3% employer)