Warehouse Team Leader

Job Role

Distribution Centre Team Leader

Burston on Trent

37.5 hours a week ,5 days over 7
6am to 2pm, 2pm - 10pm (flexibility is essential)

up to £27,341 per annum

Team Leaders support the operational team ensuring all colleagues are motivated, engaged and focussed upon customer service, safety and operational efficiency.

Reporting to First Line Managers and Operations Team Manager the role key accountabilities are:

Responsible for managing the day-to-day activities of the Distribution Centre, including Goods Inwards, Put-away, Picking, Packing and Despatch operations, ensuring all tasks are completed safely, accurately, and within agreed timescales. Lead, support, and motivate warehouse colleagues to achieve operational targets while promoting a culture of continuous improvement, health and safety, quality, and customer service excellence. Conduct regular team briefings to communicate business updates, operational changes, and safety requirements.

Manage the daily operation and administration of the NAVISION Warehouse Management System (WMS), ensuring inventory transactions, stock movements, goods receipts, and despatch activities are processed accurately and in a timely manner. Maintain stock integrity through regular system audits, investigate and resolve stock discrepancies, produce operational reports, and support inventory control processes to ensure high levels of stock accuracy.

Monitor team and shift performance against key performance indicators (KPIs), identifying and addressing operational issues to ensure productivity and service level targets are achieved. Support the management of health and safety across the warehouse, including reporting and investigating accidents and incidents, implementing corrective actions, and ensuring compliance with company policies and procedures.

Support First Line Managers and Operations Team Managers in managing attendance and absence across the Distribution Centre, including conducting Return to Work meetings and assisting with absence investigations. Handle day-to-day colleague queries and concerns, providing guidance and support to maintain a positive and productive working environment. Manage low-level conduct matters and carry out disciplinary investigations in line with company procedures and under the guidance of the People Manager.

Assist with workforce planning by forecasting resource requirements, coordinating staffing levels, monitoring time and attendance records, and liaising with agency account managers to ensure adequate labour coverage and operational efficiency.

• Proven ability to identify, investigate, and resolve operational issues at shop-floor level, ensuring minimal disruption to warehouse activities and service levels.
• Strong commitment to promoting a culture of Health & Safety, Continuous Improvement, and operational excellence.
• Experience using NAVISION Warehouse Management System (WMS) or similar warehouse management software, with a focus on inventory accuracy and operational efficiency.
• Practical experience using handheld terminals and RF scanners to support picking, put-away, goods receipt, stock control, and periodic inventory counting activities.
• Demonstrated experience leading and managing warehouse teams, including rota planning, holiday scheduling, performance management, and addressing conduct-related matters.
• Strong leadership skills with the ability to motivate, engage, and develop colleagues while maintaining a positive and productive working environment.
• Energetic, proactive, and empathetic approach to people management, with excellent communication and interpersonal skills.
• Flexible and adaptable, with the ability to support varied operational demands, tasks, and shift patterns.

• 33 days holiday including bank holidays pro rata, which grows with you during your time with us. You will also get a day off to celebrate your birthday
• Access to a personal pension scheme (4% contribution matched by us)
• Option to join Hobbycraft pension scheme offering x2 life insurance
• 40% colleague discount
• Employee Assistance Programme, for overall wellbeing for you and your family including financial advice and up to 6 counselling sessions
• Long service awards to thank you for your time spent with us
• Cycle2
  
  Work scheme
• Discounted gym membership
• Fundraising events for our charity partners and an annual charity volunteer day
• Vouchers for free eye tests for VDU users
  
  Access to a range of high street discounts
• Access to a Health Cash Plan
• Enhanced maternity/paternity/adoption pay
• Access to learning and development opportunities to help you grow.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is…