Team Leader, Warehouse

Shift Pattern: 4 days in, 4 days off Hours: 22:00 – 10:00 (12-hour shifts) - Total - 38.5 hrs

Permanent

Vyoma Gandhi -

Reporting to the Department Manager, you will lead a team of warehouse colleagues within our Burton Service Centre Night Shift operation, ensuring work is completed safely, accurately and on time.

You will take ownership of your team’s performance, development and engagement while delivering operational targets across safety, service, quality and productivity. You will coach and support colleagues, set clear expectations and create a positive team culture that delivers excellent service for our customers.

• Lead, coach and develop a team of warehouse colleagues(Close to around 30), taking ownership of their performance, engagement and development.
• Delivering productivity, quality, attendance and service targets.
• Coaching colleagues to maximise performance and capability.
• Monitoring team performance and taking action to improve results.
• Delivering team briefings and maintaining clear communication throughout the shift.
• Supporting workflow and resource allocation across operational areas.
• Maintaining shift handovers and operational updates.
• Ensuring compliance with Health & Safety, security and operational standards.
• Working collaboratively with support departments to resolve operational issues.
• Creating a positive, engaged and high-performing team culture.

These are the essential experience needed to succeed in this role.

• Proven experience directly leading and managing a team within a warehouse, logistics or operational environment.
• Strong communication and people leadership skills, with the ability to engage, support and motivate colleagues while setting clear expectations.
• Ability to coach, motivate and develop colleagues, identifying development or performance gaps and following through on improvement.
• Ability to assess operational issues, identify root causes, set priorities and take clear action.
• Experience using operational KPIs and performance data to prioritise workload, deploy resource and improve results.
• A proactive approach to safety, identifying risks and taking action to maintain safe working practices.
• Ability to remain calm and organised in a fast-paced environment.
• Basic IT skills and confidence using operational systems and reporting tools.
• A proactive approach and willingness to take ownership of challenges.
• Experience managing people processes including performance, attendance, absence and conduct, with confidence having difficult conversations and supporting formal investigations where required.

• Experience with in an automated distribution environment.
• Previous experience in warehouse, outbound or e-commerce operations.
• Experience managing agency colleagues.
• Experience supporting continuous improvement or operational improvement activities.

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more s/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑based basis.

We hope to hear from you soon.

Be brilliant with Boots.